Customer Success & Operations Specialist

Entyre GmbH; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K

Health insurance

Life insurance

Dental insurance

Vision insurance

Comprehensive PTO with 11 holidays

SmartSpend discounts

SoFi financial coaching

Pet insurance discounts

Job summary

Entyre Care in Chicago is seeking a detail-oriented Customer Success Specialist to manage day-to-day administrative operations of our customer success processes. You will maintain accurate records in our CRM, streamline workflows, and support internal teams with data and insights to ensure a seamless customer experience.

You will collaborate with sales, support, and product teams, generate insights to inform strategies, and contribute to process improvements that elevate service levels for our

Qualifications

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Persistence in outreach with customers and building rapport.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Familiarity with Medicaid/Medicare programs is a plus.
• Bilingual, fluent Spanish and English is a plus.

Responsibilities

• Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
• Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
• Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
• Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
• Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
• Administrative Support: Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
• Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
• Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.

Skills

Customer data management

Process coordination

Reporting & insights

Documentation & resources

Task prioritization

Administrative support

Problem-solving

Cross-functional collaboration

Bilingual (Spanish/English)

Job description

Entyre Care in Chicago is seeking a detail-oriented Customer Success Specialist to manage day-to-day administrative operations of our customer success processes. You will maintain accurate records in our CRM, streamline workflows, and support internal teams with data and insights to ensure a seamless customer experience.

You will collaborate with sales, support, and product teams, generate insights to inform strategies, and contribute to process improvements that elevate service levels for our