Immunology Patient Support Strategy Lead

PR Girl Manifesto; Northern (KY); Hybrid; USD 142,000 - 224,000; Full time

Job summary

Merck in North Wales, PA is seeking an Associate Director, US Marketing Immunology, Patient Support & Pharmacy Solutions. This role defines strategy across specialty pharmacy, infusion service provider, and affordability programs to improve patient access and support experiences.

The successful candidate will translate brand objectives into service requirements, partner with cross-functional teams, and lead strategic initiatives across patient journeys while operating in a fast-changing, agile

Qualifications

• Bachelor's degree or equivalent required.
• Experience shaping strategy for complex patient support programs across patient and provider journeys.
• Demonstrated ability to translate insights into strategic requirements and recommendations.
• Experience leading cross-functional initiatives and influencing in a matrixed organization.

Responsibilities

• Define Immunology portfolio strategy across SP, ISP, and affordability programs.
• Translate brand objectives into high-level service requirements and decision criteria.
• Partner with IAM and Patient Access to evaluate capabilities and inform strategic recommendations.
• Shape strategy and evolution of affordability solutions in partnership with Patient Access CoE.
• Ensure SP/ISP and affordability strategies integrate with hub, nursing, digital, and field-support experiences.

Skills

Account Management

Adaptability

Agile Methodology

Market Access

Patient Support

Strategic Planning

Stakeholder Management

Communication

Education

Bachelor's degree

MBA/MPH/PharmD preferred

Tools

CRM systems

Job description

Merck in North Wales, PA is seeking an Associate Director, US Marketing Immunology, Patient Support & Pharmacy Solutions. This role defines strategy across specialty pharmacy, infusion service provider, and affordability programs to improve patient access and support experiences.

The successful candidate will translate brand objectives into service requirements, partner with cross-functional teams, and lead strategic initiatives across patient journeys while operating in a fast-changing, agile