Associate Director, Immunology Patient Support & Affordability

MSD; Pennsylvania; Hybrid; USD 142,000 - 224,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement

Paid holidays

Vacation

Sick days

Job summary

MSD is seeking an Associate Director, US Marketing Immunology, Patient Support & Pharmacy Solutions in Pennsylvania. You will define the Immunology portfolio strategy across SP, ISP, and affordability, translating brand objectives into service requirements and experience principles.

You will partner with cross-functional teams to shape affordability solutions, evaluate partner capabilities, and ensure seamless patient hand-offs within the broader patient support program.

Qualifications

• 7+ years of experience in the pharmaceutical/biotechnology industry, patient support, market access, patient experience, brand marketing, or related functions
• Experience shaping strategy for complex patient support programs, specialty products, or services across the patient and provider journey
• Demonstrated ability to translate patient, provider, market, and operational insights into clear strategic requirements and recommendations
• Experience leading cross-functional initiatives and influencing without direct authority in a matrixed organization
• Strong communication, problem-solving, strategic planning, and stakeholder-management skills
• Demonstrated strategic thinking with the ability to balance patient experience, business objectives, compliance requirements, and operational feasibility
• Demonstrates high degree of integrity and ethics
• Resilient, adaptable, and comfortable operating in ambiguity; growth mindset

Responsibilities

• Own the Immunology strategy for SP/ISP and affordability within the broader patient support program.
• Define the strategic role of core and enhanced SP/ISP services across the patient journey, including where differentiated services can improve access, education, adherence, and continuity.
• Translate brand objectives and patient/provider needs into high-level service requirements, experience principles, and decision criteria for SP and ISP partners.
• Partner with IAM and Patient Access to evaluate partner capabilities, channel considerations, and service-model options and to inform strategic recommendations.
• Shape the strategy and evolution of affordability solutions, including copay support, patient assistance programs, and approaches to emerging accumulator/maximizer challenges, in partnership with the Patient Access CoE.
• Ensure SP/ISP and affordability strategies are integrated with hub, nursing, digital, provider, and field-support experiences and support seamless patient hand-offs.
• Provide strategic input to readiness planning, business requirements, performance measures, and governance so implementation teams can operationalize approved service models effectively.
• Use patient, provider, market, and program insights to identify unmet needs, assess service effectiveness, and recommend enhancements to SP/ISP and affordability offerings.
• Partner with Legal, Compliance, Privacy, Procurement, and other stakeholders to ensure strategic concepts are developed within appropriate policy and regulatory guardrails.
• Bring outside-in perspective on specialty distribution, ISP models, affordability trends, and innovative patient-support services to inform future portfolio strategy.

Skills

Strategic planning

Cross-functional leadership

Brand marketing

Market access

Patient support programs

Affordability programs

Communication

Growth mindset

Education

Bachelor's degree or equivalent

MBA

PharmD

Job description

MSD is seeking an Associate Director, US Marketing Immunology, Patient Support & Pharmacy Solutions in Pennsylvania. You will define the Immunology portfolio strategy across SP, ISP, and affordability, translating brand objectives into service requirements and experience principles.

You will partner with cross-functional teams to shape affordability solutions, evaluate partner capabilities, and ensure seamless patient hand-offs within the broader patient support program.