Immigration Programs Administrative Specialist

MERCY CENTER INC; New York (NY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development

Employee assistance program

Job summary

Mercy Center, located in the South Bronx, seeks an Immigration Administrative Assistant to support the Immigration & Asylum Seeker Programs Department. You will handle intake, scheduling, document management, data entry, referrals, and file organization in a fast-paced, client-centered setting.

The role requires bilingual English and Spanish (or English and French) proficiency, strong confidentiality, and experience in administrative or immigration services. Onsite position with benefits package.

Qualifications

• Bachelor's degree with 2+ years in administrative, case management, immigration, legal, nonprofit, or human services preferred.
• High School Diploma or GED with 4+ years of administrative experience in similar environments.

Responsibilities

• Serve as the primary contact by answering calls, emails, and inquiries in a professional, culturally responsive manner.
• Provide information on immigration services, eligibility, programs, and community resources.
• Screen participants to determine eligibility for immigration-related services and refer complex cases to staff.
• Coordinate participant intake, forms, and required documentation.
• Schedule and maintain appointments, collect supporting docs for USCIS matters.
• Maintain participant records in databases and ensure compliance with grant requirements.
• Organize and securely store paper and electronic case files, preserving confidentiality.
• Receive, sort, scan, and distribute confidential mail, including USCIS notices.
• Prepare outgoing correspondence and track mailing procedures when needed.
• Maintain referral tracking for ESOL, citizenship, and legal services.

Skills

Bilingual English & Spanish

Attention to detail

Customer service

Microsoft Office

Data entry

Confidentiality

Education

Bachelor's degree

High School Diploma or GED

Tools

Microsoft Office Suite

Case management software

Job description

Mercy Center, located in the South Bronx, seeks an Immigration Administrative Assistant to support the Immigration & Asylum Seeker Programs Department. You will handle intake, scheduling, document management, data entry, referrals, and file organization in a fast-paced, client-centered setting.

The role requires bilingual English and Spanish (or English and French) proficiency, strong confidentiality, and experience in administrative or immigration services. Onsite position with benefits package.