Immigration Program Partner, AMS Work Visa Team (San Jose)

TikTok Inc.; San Jose (CA); On-site; USD 108,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Health & wellness programs

Paid holidays and sick days

Paid Personal Time

Job summary

TikTok Inc. seeks an Immigration Project Manager-AMS to support the AMS Visa Services team. You will work with domestic and global stakeholders to support growth and expansion of immigration programs.

Responsibilities include defining initiatives, managing cross-functional projects, translating regulatory changes into action, handling escalations, and owning end-to-end processes and training materials.

Qualifications

• Bachelor's degree or equivalent; preferably in Human Resources, Business Administration, Data Analytics, Legal Studies, or related field.
• Experience with non-immigrant visas (H-1B, L-1, TN, O-1, E-3, F-1 OPT/STEM) and permanent residency (I-140, EB-1, PERM) workflows.
• Strong project management skills with ability to plan, coordinate resources and deliver.
• Strong communication and collaboration across departments and cultures.
• Strong follow-through and ownership mindset.

Responsibilities

• Define, prioritize, and structure program initiatives; track milestones and report progress to leadership.
• Deliver cross-functional projects with standard PM disciplines and clear go/no-go criteria.
• Translate regulatory changes into operational impact plans and analyze readiness actions.
• Manage escalations, assemble stakeholders, and drive resolutions to closure.
• Coordinate day-to-day across HRBPs, employees, external counsel, and global teams.
• Liaise on complex cases across AMS region and mobility jurisdictions.
• Own end-to-end process maps, SOPs, and templates for the region.
• Create training and knowledge materials for HRBPs, TAs, and stakeholders.

Skills

Bachelor's degree in HR/Business/Legal

Visa process management

Project management

Communication & collaboration

Case ownership mindset

Education

Bachelor's degree or equivalent

Job description

Responsibilities

The AMS Work Visa team is dedicated to ensuring compliance with U.S. immigration laws and regulations across the Americas region. We manage vendor relationships, oversee immigration case workflows, and support employees throughout their visa and work authorization processes. Our team collaborates closely with internal stakeholders to maintain accurate documentation and uphold the integrity of all immigration-related activities.

TikTok is seeking to hire an Immigration Project Manager-AMS to support the AMS Visa Services team. In this role, you will have the opportunity to work with multiple domestic and global stakeholders to support our continued growth and expansion.

• Define, prioritize, and structure program-level initiatives (policy rollouts, vendor transitions, tool implementations, and mobility projects); track milestones, dependencies, and outcomes, and report progress to regional and global leadership.
• Deliver cross-functional projects with standard project management disciplines. Plan and execute projects (policy changes, new tools, entity and mobility transitions) with clear scope, timelines, risk registers, go/no-go criteria, and post-launch reviews.
• Translate regulatory and policy changes into operational impact plans. Track regulatory developments and produce impact analyses for affected case types, populations, timelines, and readiness actions.
• Manage key employee/key department escalations and complex cases. Act as escalation manager: assemble the right stakeholders, gather data, and drive resolutions to completion.
• Serve as the operational single point of contact to Orchestrate day-to-day coordination across HRBPs, employees, external counsel, and global teams - routing cases, unblocking workflows, and driving decisions to closure.
• Serve as a liaison for complex cases within the AMS region and other jurisdictions where mobility analysis requires impact from both the sending and receiving country.
• Own end-to-end process maps, SOPs, and templates for the region.
• Create training and knowledge materials for HRBPs, TAs, and other stakeholders.

Qualifications

Minimum Qualifications

• Bachelor's degree or equivalent; preferably in Human Resources, Business Administration, Data Analytics, Legal Studies, or a related field
• Experience with non-immigrant visas (H-1B, L-1, TN, O-1, E-3, F-1 OPT/STEM) and permanent residency (I-140, EB-1, PERM) process sufficient to design workflows, timelines, and compliance operations
• Strong project management skills, with the ability to break down complex goals, develop plans, coordinate resources, and drive projects through to delivery.
• Strong communication and collaboration skills, with the ability to build consensus and drive problem-solving across departments and cultures, even when information is incomplete.
• Strong follow-through and case ownership mindset.

Preferred Qualifications

• A fast learner who stays curious about new policies, new businesses, and complex processes, and is willing to work directly in frontline settings and keep driving improvements.
• Strong data analysis and reporting skills, with the ability to present project progress, issues, and outcomes based on facts.
• Experience developing training and enablement content for HRBPs, recruiters (TAs), and business leaders.
• Experience supporting both local hire and mobility populations preferred.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $108000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.