Immersive IT Helpdesk Engineer - Part-Time

meowwolf; Girlstown USA (TX); On-site; USD 50,503,000 - 63,129,000; Part time

Job summary

Meow Wolf is seeking a part-time IT Helpdesk Engineer to provide hands-on technical support for users and systems. The role involves troubleshooting hardware, software, and network issues, maintaining the helpdesk system, and deploying devices.

On-site location in Los Angeles with an hourly rate of 35.25 USD. The ideal candidate has 3+ years of IT experience, proficiency in Windows and macOS, and familiarity with Google Workspace and Microsoft 365.

Qualifications

• 3+ years of professional IT experience.
• Proficiency with Windows and macOS desktop operating systems.
• Proficiency with Google Workspace and Microsoft 365 administration.
• Strong knowledge of computer hardware/software testing and troubleshooting.
• Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation.
• Experience with Ethernet cabling (pulling, terminating, managing).
• Understanding of Windows Server environments (Active Directory, DHCP, DNS, Group Policy).
• Understanding of LAN/WAN technologies and common network devices (switches, routers, firewalls).
• Excellent customer service and communication skills.
• Associate's or Bachelor's degree in a technical field (or equivalent experience).
• Helpdesk experience; CompTIA A+ and Network+ certifications; OSI model knowledge

Responsibilities

• Provide day-to-day technical support and resolve user issues.
• Triage and document actions and resolutions in the helpdesk system.
• Configure, deploy, and maintain macOS/Windows laptops/desktops, printers, and peripherals.
• Perform preventative maintenance and updates; manage deployments.
• Monitor network devices and escalates issues as needed.
• Implement antivirus and security best practices.
• Provide basic end-user training on hardware/software usage.
• Coordinate with vendors for escalated support.
• Create and maintain installation, maintenance, troubleshooting documentation.

Skills

Customer service

Communication skills

Problem solving

Education

Associate/Bachelor's degree

Tools

Google Workspace

Microsoft 365

Active Directory

DNS/DHCP

Job description

Meow Wolf is seeking a part-time IT Helpdesk Engineer to provide hands-on technical support for users and systems. The role involves troubleshooting hardware, software, and network issues, maintaining the helpdesk system, and deploying devices.

On-site location in Los Angeles with an hourly rate of 35.25 USD. The ideal candidate has 3+ years of IT experience, proficiency in Windows and macOS, and familiarity with Google Workspace and Microsoft 365.