Immersive AV Tech Lead for Executive Sessions

EY; Cleveland (OH); In loco; USD 63.000 - 115.000; Tempo pieno

Descrizione del lavoro

EY wavespace in Cleveland is seeking an AV Technology Support Specialist to manage daily technology operations for immersive client experiences. You will ensure reliable, secure, executive-ready AV and IT capabilities for high-profile sessions and wavespace events.

Responsibilities include hands-on A/V support, environment testing, and collaboration with design, engagement, and security teams to deliver seamless client experiences across EYNSIH.

Competenze

• Approximately 6-10 years of experience in end user technology support, A/V systems, and/or innovation environments.
• Event support and live event management/production.
• Experience supporting executive-level clients.
• Strong understanding of enterprise/end-user IT fundamentals.
• Hands-on experience with immersive and collaboration technologies.

Mansioni

• Deliver best-in-class customer service/hospitality for engagement and account teams throughout the event planning and execution process, embodying the EYNSIH team’s desire to consistently go “above and beyond” for EY clients and stakeholders
• Act as the primary onsite technology lead, providing hands-on technical and A/V support for executive-level client workshops and wavespace sessions
• Proactively prepare environments through testing and dry runs – having plan B’s (and plan C’s) appropriately in place as circumstances require
• Troubleshoot issues in real time to ensure client confidence in EY’s abilities as a tech transformation journey partner is not compromised
• Assist with local on-site and off-site support for firm-sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks and the EY network.
• Occasionally provide remote and/or in-person assistance for roadshow events hosted by the EYNSIH team at offsite locations (e.g., other EY locations, client sites, conferences, etc.)

Conoscenze

Analytical skills

Customer service

Communication (English)

Team collaboration

Problem solving

Formazione

Bachelor's degree in computer-related field or equivalent

Strumenti

A/V systems

Windows/macOS

Networking basics

MS Azure

Descrizione del lavoro

EY wavespace in Cleveland is seeking an AV Technology Support Specialist to manage daily technology operations for immersive client experiences. You will ensure reliable, secure, executive-ready AV and IT capabilities for high-profile sessions and wavespace events.

Responsibilities include hands-on A/V support, environment testing, and collaboration with design, engagement, and security teams to deliver seamless client experiences across EYNSIH.