Immediate Needs Coordinator

Loews Hotels, LLC.; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) match

Paid time off

Bereavement leave

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Philadelphia Hotel in Center City is seeking a LINC coordinator to manage convention and group business, coordinating with meeting planners and hotel departments to ensure guest satisfaction. You will maintain the BEO Bible, liaise with Catering/Conference Manager, and provide outstanding service per Loews Star Service standards; weekend and holiday availability is required.

Join a team that values growth and belonging, with competitive benefits such as health, retirement plans, and hotel

Qualifications

• Knowledge of banquet and food service techniques and standards.
• Proven leadership and organizational abilities.
• Strong guest service mindset and communication skills.
• Proficiency in spoken and written English.
• Ability to stand and move during shifts; physically capable.
• Willingness to work weekends and holidays.

Responsibilities

• Coordinate convention and group business with clients and hotel departments.
• Liaise daily with Meeting Planners to assess needs and ensure guest satisfaction.
• Communicate changes in conference programs to relevant hotel teams.
• Maintain the BEO Bible and ensure documents are up-to-date.
• Produce the Outdoor Event Report and weekly Engineering walk-throughs.
• Meet with Catering/Conference Manager before and during group stays to understand needs.

Skills

Banquet knowledge

Leadership

Guest service

English proficiency

Stamina

Flexibility

Job description

Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia's skyline, arts scene and vibrant culture.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Job Specific

• The LINC position is responsible for coordination and servicing of convention and group business
• Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
• Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.
• Maintains communications with clients and appropriate hotel departments via RUSH Line and radio
• Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group
• Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction
• Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group
• Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house
• Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)
• Produce the Outdoor Event Report on a weekly basis
• Weekly maintenance (Engineering) reports/walkthroughs
• Reports to Engineering any items needing to be fixed/corrected
• Walk all room set-ups in advance, ensure they are correct
• Ensure all events are posted correctly on the Reader Board
• Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance
• Regularly check on preparations and activities for all assigned group events
• Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
• Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments
• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

General

• Attends all appropriate hotel meetings and training sessions
• Promotes and applies teamwork skill at all times
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standard, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Ability to make decisions on imperfect information Bias toward action Decisiveness
• Other duties as assigned

Required Skills & Experience

• Exceptional knowledge and understanding of various banquet and food service techniques and standards
• Effective leadership, management, organizational and communication skills
• Exceptional guest service skills
• Ability to speak, read and write the English language
• Ability to stand, stoop, bend repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Other

• Must the Applicants Supply Their own Work Permit? Yes
• Bonus? No
• Position Categories: Meeting/Event Planning