Immediate Access to Care Program Manager - Chicago

Family Guidance Centers, Inc.; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Job summary

Family Guidance Centers, Inc. is seeking a Mental Health Program Manager to provide direct oversight and clinical leadership of the Immediate Access to Care Department at the Chicago locations.

The role emphasizes regulatory compliance, chart reviews, and timely assessments in line with IDHS/DBHR and SAMHSA guidelines. Qualified candidates will hold IAODAPCA CADC certification, have at least two years of outpatient behavioral health management experience, and possess strong knowledge of ASAM,

Qualifications

• Excellent working knowledge of program development concepts, ASAM guidelines, DHS/DBHR contractual language and deliverable expectations, Joint Commission standards, and SAMHSA rules, regulations and guidelines.
• Two years of management experience in behavioral health, preferably in an outpatient setting, is preferred.

Responsibilities

• Provide direct oversight and clinical leadership of the Immediate Access to Care Department at 310 W. Chicago and Wabash location.
• Review, approve, and sign clinical assessments, intake documentation, and ensure all required admission forms are scanned and labeled appropriately.
• Conduct regular chart reviews to ensure completeness, clinical accuracy, and regulatory compliance for all patient records and assessment documentation.
• Ensure compliance with state and federal methadone treatment regulations, including documentation required by the IDHS, DBHR, and SAMHSA.
• Monitor department performance metrics related to access to care, timeliness of assessments, documentation quality, and outcome measures.
• Oversee staff scheduling, performance evaluations, coaching, and professional development.
• Ensure staff remain current with best practices in clinical assessment, documentation standards, level-of-care criteria, and regulatory requirements.
• Assist as backup to assessors or other IAC roles as needed and appropriate.

Skills

Management experience

Regulatory knowledge

Leadership

Staff development

Education

IAODAPCA CADC certification

Tools

ASAM guidelines

Joint Commission standards

DHS/DBHR contractual language

SAMHSA rules/regulations/guidelines

Job description

Join Our Mission at Family Guidance Centers, Inc. (FGC)!

Family Guidance Centers, Inc. is a substance use treatment organization offering comprehensive behavioral health programs, including medication-assisted recovery, to individuals with substance use disorders (SUDs) and co-occurring mental health conditions. With over 25 years of experience and multiple locations across the state, we provide a full continuum of care for substance use disorder, from prevention and harm reduction to treatment and recovery support. Our programs integrate FDA-approved medications for the treatment of substance use disorders, including all three medications approved to treat opioid use disorder (buprenorphine, methadone, and naltrexone). We strive to meet our patients where they are, bringing care outside clinic walls via telehealth and mobile services and ensuring patients have access to harm reduction resources and education.

Essential Duties

• Provide direct oversight and clinical leadership of the Immediate Access to Care Department at 310 W. Chicago and Wabash location
• Review, approve, and sign clinical assessments, intake documentation, and ensure all required admission forms are scanned and labeled appropriately
• Conduct regular chart reviews to ensure completeness, clinical accuracy, and regulatory compliance for all patient records and assessment documentation.
• Ensure compliance with state and federal methadone treatment regulations, including documentation required by the Illinois Department of Human Services (IDHS), Division of Behavioral Health and Recovery (DBHR), and SAMHSA.
• Monitor department performance metrics related to access to care, timeliness of assessments, documentation quality, and outcome measures.
• Oversee staff scheduling, performance evaluations, coaching, and professional development.
• Ensure staff remain current with best practices in clinical assessment, documentation standards, level-of-care criteria, and regulatory requirements.
• Assist as backup to assessors or other IAC roles as needed and appropriate.

Schedule

Monday - Friday (7:00a - 3:30p)

Start Date

ASAP

Pay Rate

$60,000 - $65,000 annually

Work Locations

• 310 W. Chicago Ave., Chicago
• 2630 S. Wabash Ave., Chicago

Family Guidance Centers, Inc. is a drug-free workplace. Pre-employment drug testing includes marijuana/THC.

This position requires DCFS background clearance.

Family Guidance Centers, Inc. is an Equal Opportunity Employer.

Keyword: Mental Health Program Manager

Required Experience

Education and/or Experience: Staff member will have an excellent working knowledge of program development concepts, ASAM clinical guidelines, DHS/DBHR contractual language and deliverable expectations, Joint Commission standards, and SAMHSA rules, regulations and guidelines is preferred. Two years of management experience in behavioral health, preferably in an outpatient setting is preferred.

Certificates, Licenses, Registrations

IAODAPCA Certified Alcohol and Other Drugs Counselor (CADC) required.

From: Family Guidance Centers, Inc.