IMHS Coordinator (

B&P Solutions, LLC; Wilmington (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

B&P Solutions, LLC is seeking a program manager to oversee behavioral health services within the NC National Guard framework, coordinating with VA and community providers to support service members and veterans.

The role requires strong organizational and communication skills, plus a background in behavioral health and experience with federal/state programs. On-site work is expected in Wilmington, NC, with collaboration across agencies.

Qualifications

• Education required: Bachelor's or Master's in behavioral health or social science.
• 1 year post-graduate experience preferred in behavioral health program management.
• 1 year post-graduate experience preferred working with community agencies and military personnel.

Responsibilities

• Execute administrative functions including scheduling on-call availability and travel requests.
• Hold monthly team meetings with the Director to review program utilization and messaging for Service Members.
• Coordinate to support the NCNG Yellow Ribbon Program throughout the Deployment Cycle.
• Plan and implement a list of agencies outside the VA providing rehabilitative services to traumatized veterans and others.
• Provide oversight to ensure NCNG IMHS provides crisis intervention, assessment, treatment, and counseling.
• Assist veterans and families by utilizing VA resources and community providers.
• Promote communication with federal, state, and local agencies including NCNG programs.
• Provide behavioral health care for Service Members via MTF, VA, TRICARE or non-network providers.
• Educate Service Members and command about resources for psychological readiness.
• Ensure Service Member medical records comply with APA patient administration functions.
• Provide program utilization and case management reports to the director for COR updates.
• Coordinate non-clinical referrals for housing, finances, food, shelters, etc.
• Immediately process and resource crisis situations with high-risk populations.

Skills

HIPAA compliance

Privacy laws

Organizational skills

Communication skills

EMR systems

Virtual team experience

Education

Bachelor's or Master’s in Behavioral Health or Social Science

Tools

EMR systems

Job description

Location: Norfolk, VA

On-site/Off-Site: Wilmington, NC

Clearance: N/A

Education: Bachelor's or master's Degree in behavioral health or social science field

Experience:

• 1 year post-graduate experience preferred in behavioral health program management.
• 1 year post-graduate experience preferred working with community agencies and military personnel.

Duties & Responsibilities:

• Execute administrative functions, to include coverage/scheduling on-call availability, generate pre-travel authorization requests, submit travel requests to COR minimum 14 days prior to planned travel, scheduling of clinical and non-clinical case managers, maintaining consent forms, and maintaining system updates with G6 coordination.
• At a minimum, have a monthly team meeting with the Director to review program utilization for potential development of messaging to Service Members; provide recommendations to COR for Gov't approval.
• Coordinate to support the NCNG Yellow Ribbon Program throughout each phase of the Deployment Cycle (before, during, and after).
• Plan, develop, and implement a list of agencies and organizations outside of the Veteran's Administration which provides rehabilitative services to traumatized veterans and significant others.
• Provide oversight/management to ensure that the NCNG IMHS provides crisis intervention, psychological assessment, treatment, psychotherapy, and additional treatment modalities, to include educational, vocational, and rehabilitative counseling as needed.
• Assist veterans and their significant others by utilizing the various resources available: Veteran's Administration and members of the Vet Center staff as well as professionals at the VA Outpatient Clinic, VA Medical Center, outreach team, and community organizations.
• Promote and maintain communication and working relationships with federal, state, and local government agencies to include the following programs within the NCNG: Sexual Assault Prevention Program, Suicide Prevention Program, Army Casualty Operations, Survivor Outreach Services, State Family Programs, NCNG Yellow Ribbon Program, and Soldier Resiliency
• Provide Service Members with behavioral health care including consultations for those initially using Military Treatment Facilities (MTF), VA, TRICARE network provider, and/or non-network providers.
• Inform and educate Service Members and command of resources available to psychological readiness (TRICARE, local community resources, NG sponsored programs, e.g. State and local community medical programs, etc.).
• Ensure that Service Member medical records are in accordance with America Psychological Association Patient Administration Functions.
• Provide reports on utilization of the program, case management, and critical cases reports for the director to include in monthly, quarterly, and yearly updates to the COR on the status of programs.
• Provide care to eligible members, facilitated by registries, information technology, health information exchange, and other means to assure that eligible members get the indicated care when and where they need it in a culturally and linguistically appropriate manner
• Coordinate non-clinical resource referrals pertaining to housing, finance, food, shelters, utility assistance, mortgage relief, etc.
• Immediately process and resource crisis situations with mentally unstable, suicidal, or high risk populations.

Must Haves:

• Knowledge of federal and state legal requirements pertaining to mental health counseling and patient confidentiality.
• Knowledge of HIPAA and Privacy Acts in civilian and military settings as well as the professional ethics surrounding the mental health career field.
• Strong organizational & communication skills, both written and verbal
• One year experience working with a Computerized Medical database system preferred.
• One year experience working on a virtual team preferred.