Integrated Mental Health Systems (IMHS) Director

B&P Solutions, LLC; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

B&P Solutions, LLC is seeking a qualified Behavioral Health Program Manager to lead IMHS operations onsite in Raleigh. You will oversee crisis intervention optimization, on‑call scheduling, and seamless case management across multiple sites, ensuring confidentiality and compliance with HIPAA and federal/state laws.

The role requires a master's in social work or counseling, an independent licensure (LCSW/LMHC/LMFT), and at least ten years post‑licensure experience, preferably in military/public

Qualifications

• Knowledge of federal and state legal requirements pertaining to mental health counseling and patient confidentiality.
• HIPAA and Privacy Acts knowledge in civilian and military settings and related ethics.
• Strong organizational and written/verbal communication skills.
• One year experience with a computerized medical database system.
• One year experience working on a virtual team.

Responsibilities

• Optimize crisis intervention and on-call coverage for the IMHS hotline and maintain case management records.
• Coordinate coordination of clinical and non-clinical case managers to ensure holistic care.
• Roll up and submit annual case management data reports to COR.
• Evaluate behavioral health trends and programs and report findings for potential development.
• Submit quarterly reports on program usage and satisfaction metrics.

Skills

Organizational skills

Communication skills

Crisis intervention coordination

Education

Master's degree in social work or counseling

LCSW/LMHC/LMFT license (independent provider level)

Tools

Computerized Medical database

Job description

Location

Raleigh, VA

On‑site/Off‑Site

On‑Site

Clearance

N/A

Education

• Master's degree in social work or counseling
• Valid NC state license as a LCSW, LMHC or LMFT at the independent provider level. LMHC is considered an LPC equivalent.

Experience

• 10 years of full‑time post‑licensure behavior health experience; 5 years within a military or public safety setting preferred.

Expertise

• Supervisory or program development/implementation experience of a program directly related to a mental health services or mental health program.
• Experience planning, directing, or organizing a program across multiple sites.

Duties & Responsibilities

• Execute key administrative functions, to include optimization of crisis intervention, coverage/scheduling on‑call availability for the IMHS hotline, ensuring case management record system is maintained as current, ensuring consent for Outreach documentation has been received for all clients receiving support, and ensure coverage/scheduling of clinical staff based on mission support as requested by the COR for staff deployment to support redeployment operations.
• Ensure clinical and non‑clinical case managers are coordinating behavioral health care efforts across client's varying range of issues, to ensure a holistic approach is taken relative to each client.
• Roll up case management data reports; submit written report to COR annually.
• Evaluate behavioral health trends and program services and submit written report to COR annually for potential program development/initiatives to be considered by the Gov't.
• Forward rates of program usage and satisfaction metrics reports run by team leads; submit to COR on a quarterly basis.
• Coordinate support to ensure proper IMHS coverage is achieved at various events. Potential events include: Yellow Ribbon, deployment and redeployment, Commander and 1SG Course, Family Programs events, Victim Advocate, Causality, Unit Risk Inventories, and Military Funeral Honors training.
• Provide IMHS technical guidance/direction concerning proper case management and mental health protocols to clinical and non‑clinical case managers.
• Coordinate with Behavioral Health Operations Program (BHOP) concerning Joint BHOP/ IMHS events.
• Provide IMHS expertise at external NCNG meetings to include Governor's Working Group, North Carolina Institute of Medicine Working Group, Substance Abuse Mental Health Services Administration (SAMHSA) group works, Duke University, Cognitive Behavioral Research and Treatment Program, UNC Chapel Hill, Department of Psychiatry (various military/veteran research studies), VA(MC) Mental Health Summits, RTI International, and Center for Applied Public Health Research
• Provide IMHS expertise at NCNG Battle Rhythm events to include Case Management Group, Commander's Ready and Resilience Council, and NCNG Stand Up Workgroups
• Attend G1 and G1-SSS Meetings to receive IMHS program feedback and ensure sufficient IMHS coverage is attained at upcoming events.

Must Haves

• Knowledge of federal and state legal requirements pertaining to mental health counseling and patient confidentiality.
• Knowledge of HIPAA and Privacy Acts in civilian and military settings as well as the professional ethics surrounding the mental health career field.
• Strong organizational & communication skills, both written and verbal
• One year experience working with a Computerized Medical database system preferred.
• One year experience working on a virtual team preferred.
• Current certification or licensure in evidence based treatment for psychological trauma.