IMHS Coordinator

Patriot Enterprises LLC; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Patriot Enterprises LLC is seeking a program manager specialized in behavioral health to oversee administrative and clinical coordination for veterans services in the NCNG system. The role involves coordinating with multiple agencies and ensuring quality care for Service Members and families.

The position requires 1 year post-graduate experience in behavioral health program management and working with community agencies and military personnel, with strong organizational and communication skills.

Qualifications

• Knowledge of federal and state laws governing mental health counseling and patient confidentiality.
• HIPAA and Privacy Acts knowledge in civilian and military settings.
• Strong organizational and written/verbal communication skills.
• Experience with Computerized Medical database systems preferred.
• Experience working on a virtual team preferred.

Responsibilities

• Manage administrative functions: coverage/scheduling, travel requests, and coordination with case managers.
• Hold monthly meetings with Director to review utilization and messaging for Service Members.
• Coordinate to support NCNG Yellow Ribbon Program through Deployment Cycle phases.
• Develop networks with agencies outside VA for rehabilitative services to veterans and families.
• Oversee NCNG IMHS to provide crisis intervention, assessments, treatment, and counseling.
• Assist veterans and families using VA, Vet Center, and community resources.
• Foster relationships with federal, state, and local agencies handling related programs.
• Provide behavioral health care consultations with MTFs, VA, TRICARE or non-network providers.
• Educate Service Members and command on resources available for readiness.
• Ensure medical records align with APA Patient Administration functions.
• Generate utilization, case management, and critical cases reports for leadership.
• Coordinate non-clinical referrals for housing, finances, food, and utilities.
• Address crisis situations promptly for high-risk individuals.

Skills

Organizational skills

Communication skills

HIPAA/privacy knowledge

Education

Bachelor's or master’s degree in behavioral health or social science

Job description

Location: Norfolk, VA

On-site/Off-Site: Wilmington, NC

Clearance: N/A

Education: Bachelor's or master's Degree in behavioral health or social science field

Experience

• 1 year post‑graduate experience preferred in behavioral health program management.
• 1 year post‑graduate experience preferred working with community agencies and military personnel.

Duties & Responsibilities

• Execute administrative functions, to include coverage/scheduling on‑call availability, generate pre‑travel authorization requests, submit travel requests to COR minimum 14 days prior to planned travel, scheduling of clinical and non‑clinical case managers, maintaining consent forms, and maintaining system updates with G6 coordination.
• At a minimum, have a monthly team meeting with the Director to review program utilization for potential development of messaging to Service Members; provide recommendations to COR for Gov't approval.
• Coordinate to support the NCNG Yellow Ribbon Program throughout each phase of the Deployment Cycle (before, during, and after).
• Plan, develop, and implement a list of agencies and organizations outside of the Veteran's Administration which provides rehabilitative services to traumatized veterans and significant others.
• Provide oversight/management to ensure that the NCNG IMHS provides crisis intervention, psychological assessment, treatment, psychotherapy, and additional treatment modalities, to include educational, vocational, and rehabilitative counseling as needed.
• Assist veterans and their significant others by utilizing the various resources available: Veteran's Administration and members of the Vet Center staff as well as professionals at the VA Outpatient Clinic, VA Medical Center, outreach team, and community organizations.
• Promote and maintain communication and working relationships with federal, state, and local government agencies to include the following programs within the NCNG: Sexual Assault Prevention Program, Suicide Prevention Program, Army Casualty Operations, Survivor Outreach Services, State Family Programs, NCNG Yellow Ribbon Program, and Soldier Resiliency
• Provide Service Members with behavioral health care including consultations for those initially using Military Treatment Facilities (MTF), VA, TRICARE network provider, and/or non‑network providers.
• Inform and educate Service Members and command of resources available to psychological readiness (TRICARE, local community resources, NG sponsored programs, e.g. State and local community medical programs, etc.).
• Ensure that Service Member medical records are in accordance with America Psychological Association Patient Administration Functions.
• Provide reports on utilization of the program, case management, and critical cases reports for the director to include in monthly, quarterly, and yearly updates to the COR on the status of programs.
• Provide care to eligible members, facilitated by registries, information technology, health information exchange, and other means to assure that eligible members get the indicated care when and where they need it in a culturally and linguistically appropriate manner
• Coordinate non‑clinical resource referrals pertaining to housing, finance, food, shelters, utility assistance, mortgage relief, etc.
• Immediately process and resource crisis situations with mentally unstable, suicidal, or high risk populations.

Must Haves

• Knowledge of federal and state legal requirements pertaining to mental health counseling and patient confidentiality.
• Knowledge of HIPAA and Privacy Acts in civilian and military settings as well as the professional ethics surrounding the mental health career field.
• Strong organizational & communication skills, both written and verbal
• One year experience working with a Computerized Medical database system preferred.
• One year experience working on a virtual team preferred.