IMC Clinic Operations Coordinator

nashvillegeneralhospital; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Nashville General Hospital is seeking a dedicated Unit Secretary to support clinic and hospital operations. You will greet patients, direct visitors, manage communications, and ensure accurate charting and record handling throughout the patient encounter.

The role involves scheduling, admissions coordination, and processing orders using McKesson, with insurance verification via Passport. Strong customer service and organizational skills are essential to maintain smooth clinic workflows.

Qualifications

• Requires high school diploma or equivalent and completion of a unit secretary training program.
• Strong customer service and communication skills are essential.
• Experience with hospital records, scheduling, and medical office workflows is expected.

Responsibilities

• Greet, direct and receive patients, visitors and staff courteously.
• Use proper telephone etiquette and relay messages accurately.
• Manage faxes, paperwork and downtime procedures to route to the correct person.
• Facilitate admissions and coordinate with bed management and nursing/physician staff.
• Prepare and assemble charts, copies of chart components, and medical records for staff.
• Enter orders and schedule tests using McKesson; verify insurance information with Passport.
• Register patients and update demographic, clinical and insurance data.

Skills

Customer service

Communication

Records management

Scheduling

Phone etiquette

Downtime procedures

Education

High School Diploma or higher

Unit secretary training program

Tools

McKesson

Passport for insurance verification

Job description

Nashville General Hospital is seeking a dedicated Unit Secretary to support clinic and hospital operations. You will greet patients, direct visitors, manage communications, and ensure accurate charting and record handling throughout the patient encounter.

The role involves scheduling, admissions coordination, and processing orders using McKesson, with insurance verification via Passport. Strong customer service and organizational skills are essential to maintain smooth clinic workflows.