Imaging Support Service Associate, Evenings

Piedmont; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking a proactive Imaging Call Center specialist to support timely imaging communication and patient coordination at our Atlantic Station site. You will liaise with radiologists, providers, and nursing staff, ensuring accurate notifications and smooth operations.

The role requires a high school diploma or GED and at least 1 year in a call center or similar setting, with strong communication skills and comfort with medical workflows.

Qualifications

• GED or high school diploma required.
• Minimum 1 year of call center/office experience preferred.
• Experience in a medical setting is a plus.

Responsibilities

• Answer and direct calls for imaging with critical results.
• Be first line contact for radiologists, providers, and nursing staff.
• Review reports and notify patients/physicians via Epic chat, e-fax, in-basket.
• Maintain the critical results tracker to ensure timely communication.
• Verify MRI safety for outpatients with implants using interrogation protocols.
• Notify providers if devices fail interrogation to plan care.
• Coordinate post-device interrogation scheduling with Patient Connection Center.
• Request/organize outside imaging for exam correlation (Powershare).
• Assist with basic office tasks to support Imaging Call Center.

Skills

Call center experience

Communication skills

Medical office basics

Education

High School Diploma or GED

Tools

Epic secure chat

e-fax

in-basket messaging

Powershare

Job description

Overview

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Schedule: 3p-11:30p Monday-Friday

Responsibilities

This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.

What You Will Do

• Answer, locate, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

This is an on-site position based out of Atlantic Station.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of previous call center, operator, dispatching, or related office experience Required

Business Unit : Company Name:

Piedmont Healthcare Corporate