Imaging Patient Services Front Desk Specialist

Baystate Health; Springfield (MA); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Baystate Health is seeking a Part-time Patient Service Rep for Imaging in Springfield, MA. The role focuses on welcoming patients, handling phone calls, and assisting with image release and report communication in a fast-paced imaging department.

Responsibilities include patient identification, privacy compliance, scheduling, and clerical tasks. Prior healthcare experience and strong customer service skills are favored to ensure accurate, confidential processing and smooth departmental

Qualifications

• High school graduation or equivalent.
• Experience in a medical office is preferred.
• Strong customer service and confidentiality awareness.

Responsibilities

• Greet patients and support the patient experience in a warm, professional manner.
• Answer phones, verify demographics, and manage referrals or pre-authorizations as needed.
• Facilitate image releases and communicate imaging reports with accuracy.
• Identify patients and ensure HIPAA compliance while handling records securely.
• Perform general clerical duties including scheduling, order entry, and roster preparation.
• Support department workflow and assist with other duties as assigned.

Skills

Medical terminology

Keyboard

Microsoft Office

Schedule systems

Medical records

Billing

Basic math

Language

Reading and writing

Customer service

Education

HS graduation

Job description

Baystate Health is seeking a Part-time Patient Service Rep for Imaging in Springfield, MA. The role focuses on welcoming patients, handling phone calls, and assisting with image release and report communication in a fast-paced imaging department.

Responsibilities include patient identification, privacy compliance, scheduling, and clerical tasks. Prior healthcare experience and strong customer service skills are favored to ensure accurate, confidential processing and smooth departmental