Imaging Support & Patient Concierge

Dana-Farber Cancer Institute; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks an Imaging Services Coordinator to manage patient check-in, organize imaging prep materials, and coordinate complex appointment sets. You will liaise with providers, review orders, and ensure timely lab work while maintaining PHI confidentiality and delivering outstanding customer service.

The role supports a busy imaging department with cross-functional collaboration.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• Strong communication and customer service skills.
• Ability to multi-task in a fast-paced clinical setting.

Responsibilities

• Handle patient check-in and administrative duties with accuracy.
• Coordinate imaging procedures, including scheduling and lab work orders.
• Provide exemplary customer service and resolve issues promptly.
• Maintain PHI confidentiality and ensure regulatory compliance.
• Collaborate with providers and staff to minimize appointment delays.

Skills

Communication

Customer service

Multi-tasking

Organization

Problem solving

Flexibility

Education

High school diploma

Bachelor's degree preferred

Job description

Dana-Farber Cancer Institute in Boston seeks an Imaging Services Coordinator to manage patient check-in, organize imaging prep materials, and coordinate complex appointment sets. You will liaise with providers, review orders, and ensure timely lab work while maintaining PHI confidentiality and delivering outstanding customer service.

The role supports a busy imaging department with cross-functional collaboration.