Imaging Services Coordinator: Patient Experience Specialist

Dana-Farber Cancer Institute; Newton (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks an Imaging Services Coordinator to manage patient check-in, prepare for imaging, and coordinate lab orders and pre-authorizations. You will deliver outstanding service in a fast-paced environment while upholding PHI privacy and patient experience standards.

The role requires strong communication, multi-tasking across Epic, RTLS, Outlook, and Sunquest, and seamless collaboration with care teams across modalities.

Qualifications

• High school diploma required. Bachelor's degree preferred.
• No experience required. Prior customer service experience preferred.

Responsibilities

• Verifies complex appointment sets across oncology patients and links lab orders.
• Acquires, enters, and links lab orders from Ordering Providers.
• Assembles screening forms and worksheets for each imaging modality.
• Facilitates patient and staff flow for patients needing lab work.
• Maintains confidentiality of Protected Health Information (PHI).
• Prints and reviews appointment schedules for patients.
• Notifies nursing and lab staff of issues as needed.

Skills

Excellent communication

Customer service

Multi-tasking

Organizational skills

Problem solving

Adaptability

Education

High school diploma

Bachelor's degree preferred

Tools

Epic

RTLS

Outlook

Sunquest

Job description

Dana-Farber Cancer Institute in Boston seeks an Imaging Services Coordinator to manage patient check-in, prepare for imaging, and coordinate lab orders and pre-authorizations. You will deliver outstanding service in a fast-paced environment while upholding PHI privacy and patient experience standards.

The role requires strong communication, multi-tasking across Epic, RTLS, Outlook, and Sunquest, and seamless collaboration with care teams across modalities.