Imaging Experience Coordinator I

Dana-Farber Cancer Institute; Massachusetts; On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA is seeking an Imaging Services Coordinator (ISC) to support the Imaging Support Services team. The ISC handles front-desk check-in, coordinates imaging-related patient flow, and uploads outside imaging into PACS while maintaining exceptional customer service.

The role requires multitasking in a fast-paced, clinical environment and coordination with providers and departments to avoid delays.

Qualifications

• Excellent verbal and written communication skills.
• Excellent customer service skills and ability to perform under pressure.
• Ability to multi-task and function as an integral member of the team.
• Strong organizational, problem solving and critical thinking skills.

Responsibilities

• Check-In/Administrative: verifies complex appointment sets and links lab orders.
• Patient Experience: delivers outstanding customer service to all patients and staff.
• Communication & Collaboration: communicates across leadership levels and teams.
• Emergency Response: recognizes emergencies and responds per SOPs.

Skills

Verbal & written comms

Customer service

Multi-tasking

Organizational skills

Problem solving

Adaptability

Education

High school diploma

Bachelor’s degree preferred

Job description

Dana-Farber Cancer Institute in Boston, MA is seeking an Imaging Services Coordinator (ISC) to support the Imaging Support Services team. The ISC handles front-desk check-in, coordinates imaging-related patient flow, and uploads outside imaging into PACS while maintaining exceptional customer service.

The role requires multitasking in a fast-paced, clinical environment and coordination with providers and departments to avoid delays.