Imaging Services Coordinator I: Patient Experience & PACS

Dana-Farber Cancer Institute; Newton (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks an Imaging Services Coordinator to manage front-desk check-in, organize imaging procedures, and coordinate lab orders and pre-authorizations. The role requires delivering outstanding patient service in a fast-paced environment and acting as a liaison across imaging modalities.

You will upload external images to PACS, troubleshoot issues, and support IT systems like Epic and Sunquest while maintaining HIPAA compliance and compassionate patient care.

Qualifications

• Excellent verbal and written communication skills.
• Excellent customer service and ability to perform under pressure.
• Ability to multi-task and function as an integral team member.
• Strong organizational, problem solving and critical thinking skills.
• Ability to adapt to a changing environment and switch between systems.

Responsibilities

• Verify complex appointment sets across modalities for oncology patients.
• Assemble and link lab orders; manage pre-authorizations with Access Management.
• Support patient check-in, PACS uploads, and imaging workflows.
• Provide superior customer service to patients, families, physicians and staff.
• Coordinate with providers to reconcile orders and prevent delays.
• Maintain HIPAA compliance and participate in quality improvements.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Organizational skills

Education

High school diploma

Bachelor's degree preferred

Tools

Epic

RTLS

Outlook

Sunquest

QuickBase

Visage

LifeImage

PowerShare

ETIAM

Job description

Dana-Farber Cancer Institute in Boston seeks an Imaging Services Coordinator to manage front-desk check-in, organize imaging procedures, and coordinate lab orders and pre-authorizations. The role requires delivering outstanding patient service in a fast-paced environment and acting as a liaison across imaging modalities.

You will upload external images to PACS, troubleshoot issues, and support IT systems like Epic and Sunquest while maintaining HIPAA compliance and compassionate patient care.