Imaging Service Coordinator

RIH Rhode Island Hospital; Rhode Island; On-site; USD 26,000 - 43,000; Full time

Job summary

RIH Rhode Island Hospital is seeking an Imaging Service Coordinator to support the imaging department and radiologists with administrative tasks, ensuring timely scheduling of STAT outpatient exams and rapid communication of findings. The role emphasizes collaboration, accuracy, and safety within a large Rhode Island health system.

Responsibilities include reviewing exams, approving add-ons, coordinating communications, and triaging inquiries to radiologists.

Qualifications

• Education: Associate’s degree preferred.
• Experience: Two or more years of administrative healthcare experience or related required.
• Prior experience with Epic strongly preferred.

Responsibilities

• Track, report, and communicate radiologic findings to ordering providers.
• Daily review of exams changed due to protocol updates; obtain new order and prior authorization as needed.
• Approve add-on imaging studies using predefined criteria per subspecialty sections.
• Relay technical issues to IT as directed by Radiologists.
• Coordinate interdepartmental and external communication, gathering documents for report addenda.
• Triage Reading Room calls; transfer to the correct extension and document messages.
• Pre-screen and confirm appointments for exams and communicate conflicts/contraindications.

Skills

Administrative healthcare experience

Education

Associate’s degree preferred

Tools

Epic

Job description

SUMMARY

The Imaging Service Coordinator (ISC) supports the imaging department and radiologists with administrative tasks to increase departmental efficiency, accuracy, and safety. This position acts as the liaison between radiologists and ordering providers, ensures STAT outpatient imaging exams are scheduled timely without barriers and closed loop communication of actionable findings. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES

• Responsible for tracking, reporting, and communicating radiologic findings meeting criteria and recommendations to ordering providers
• Daily review of exams changed due to protocol updates and obtain new order and prior authorization as needed
• Responsible for approving add-on imaging studies using predetermined criteria as specified by the respective subspecialty sections
• Relay technical issues to IT as directed by Radiologists
• Support Radiologists with interdepartmental and external communication, coordinating dialogue between providers, retrieval of necessary documents for report addendums, and other administrative tasks
• Triage Reading Room phone calls; transfer calls to the appropriate extension, and document and distribute messages to and from Radiologists
• Pre-screen and confirm appointments for exams as needed and communicate conflicts/contraindications to the modality lead/manager
• Review and ensure accuracy of imaging templates
• Review modality schedules for conflicts
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Education: Associate’s degree preferred
• Experience: Two or more years of administrative healthcare experience or related required
• Prior experience with Epic strongly preferred
• Supervisory Responsibility: None
• Pay Range: $19.03-$31.39

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location and Work Details

• Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
• Work Type: M-Friday 930a-6p
• Work Shift: Day
• Daily Hours: 8 hours
• Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.