Imaging & Referral Navigator

Complete Health; DeLand (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

Complete Health in DeLand, FL is seeking a Referral Coordinator with Imaging Skills who will coordinate and process patient referrals and imaging orders efficiently and accurately.

You will schedule appointments, notify patients, enter orders into the EMR, track reports, and work closely with providers to ensure timely, high-quality care.

The role requires strong communication, organization, and confidentiality, with a focus on teamwork in a fast-paced outpatient setting.

Qualifications

• Must have a High School Diploma or equivalent.
• Minimum of two years of related clinical experience along with experience and knowledge in referral processes and procedures, referral coordination, imaging order processing, protocols, patients services, and medical office workflow.
• Must have the ability to address sensitive issues in a confidential manner and adhere to the confidentiality policy.
• Ability to follow detailed written and verbal instructions.
• Excellent organizational, communication, and multitasking skills.
• Ability to prioritize tasks, work independently, and support a team-oriented environment.
• Computer proficiency in electronic health record systems and ADP (or similar systems).
• Commitment to patient-centered care and departmental efficiency.
• Ability to perform tasks with precision and thoroughness, ensuring high-quality and error-free output.
• Capable of effectively organizing tasks, meeting deadlines, and managing competing priorities in a fast-paced environment.
• Strong interpersonal skills with the ability to work cooperatively within a team and across departments to achieve shared goals.
• Open to feedback and committed to continuously improving processes and skills; comfortable adapting to new tools, systems, and workflows.
• Proactive in identifying issues and implementing practical, data-informed solutions with sound judgment and analytical thinking.

Responsibilities

• Coordinate referrals and follow up on referrals for specialties or diagnostics.
• Enter, verify, and manage imaging orders in accordance with provider instructions and department protocols.
• Communicate effectively with patients, providers, and internal teams, providing all necessary information.
• Maintain logs of all referrals and imaging orders; track and record reports into the EMR system as received.
• Work with outside agencies to help patients access alternate resources when appropriate.
• Attend meetings with physicians and staff as necessary; educate clinic staff regarding referral and imaging processes.
• File, copy, and fax referral and imaging authorizations as required.
• Demonstrate time-management and ability to work under stress with an even temperament.
• Establish and maintain harmonious working relationships with employees, patients, and the public.
• Clock in and out daily, including lunch breaks, as appropriate.
• Complete all other duties and responsibilities as assigned by management.
• Demonstrate flexibility to handle both referral and imaging orders during high-volume periods or staff absences.
• Adhere to departmental and market-wide policies, ensuring alignment with workflows in other markets.

Skills

Communication skills

Organizational skills

Multitasking

Confidentiality

Team collaboration

Customer service

Education

High School Diploma or equivalent

Tools

ADP

EMR systems

Job description

Complete Health in DeLand, FL is seeking a Referral Coordinator with Imaging Skills who will coordinate and process patient referrals and imaging orders efficiently and accurately.

You will schedule appointments, notify patients, enter orders into the EMR, track reports, and work closely with providers to ensure timely, high-quality care.

The role requires strong communication, organization, and confidentiality, with a focus on teamwork in a fast-paced outpatient setting.