Imaging/Referral Coordinator

Complete Health; Ormond Beach (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

Complete Health in Florida is seeking a Referral Coordinator with Imaging Skills to efficiently coordinate and process patient referrals and imaging orders. You will schedule appointments, enter orders into the EMR, and communicate with patients and providers to ensure timely, high-quality care.

The role requires strong communication, organizational, and confidentiality skills, with experience in referral processes and imaging order workflows.

Qualifications

• High School diploma or equivalent.
• At least two years of related clinical experience.
• Experience with referrals and imaging orders.
• Confidential handling of sensitive information.
• Strong organization, communication, and multitasking skills.
• Proficient with EHR systems and ADP or similar.
• Ability to work independently and as part of a team.
• Willing to adapt to new tools and workflows.

Responsibilities

• Coordinate and follow up on referrals for specialties or diagnostics.
• Enter and verify imaging orders in the EMR.
• Communicate information to patients, providers, and staff.
• Maintain logs of referrals and orders; track reports in EMR.
• Collaborate with outside agencies to help patients access resources.

Skills

Communication skills

Organizational skills

Multitasking

Teamwork

Confidentiality

Attention to detail

EHR proficiency/ADP familiarity

Education

High School Diploma or equivalent

Tools

EMR systems

ADP or similar systems

Job description

Position Type

Full Time

Shift

8-5

Pay Rate

19.00

Job Description

SUMMARY OF JOB DUTIES:

This position requires a polished and professional individual with excellent communication skills. The Referral Coordinator with Imaging Skills is responsible for coordinating and processing all patient referrals and imaging orders efficiently and accurately. This includes scheduling and notifying patients of appointments, providing instructions, entering orders into the EMR system, tracking reports, and collaborating closely with providers and staff to ensure timely, high-quality patient care.

ESSENTIAL JOB FUNCTIONS:

• Efficiently coordinate and follow up on referrals for specialties or diagnostics.
• Enter, verify, and manage imaging orders in accordance with provider instructions and department protocols.
• Communicate effectively with patients, providers, and internal teams, providing all necessary information.
• Maintain appropriate logs of all referrals and imaging orders; track and record reports into the EMR system as received.
• Work in cooperation with outside agencies to help patients access alternate resources when appropriate.
• Attend meetings with physicians and staff as necessary; assist in educating clinic staff regarding referral and imaging processes.
• File, copy, and fax referral and imaging authorizations as required.
• Demonstrate the ability to manage time effectively and work under stressful conditions with an even temperament.
• Establish and maintain harmonious working relationships with employees, patients, and the public.
• Clock in and out daily, including lunch breaks, as appropriate.
• Complete all other duties and responsibilities as assigned by management.
• Demonstrate flexibility to handle both referral and imaging orders, ensuring coverage during high-volume periods or staff absences.
• Adhere to departmental and market-wide policies, ensuring alignment with workflows in other markets.

Requirements

MINIMUM REQUIREMENTS

• Must have a High School Diploma or equivalent.
• Minimum of two years of related clinical experience along with experience and knowledge in referral processes and procedures, referral coordination, imaging order processing, protocols, patients services, and medical office workflow.
• Must have the ability to address sensitive issues in a confidential manner and adhere to the confidentiality policy.
• Ability to follow detailed written and verbal instructions.
• Excellent organizational, communication, and multitasking skills.
• Ability to prioritize tasks, work independently, and support a team-oriented environment.
• Computer proficiency in electronic health record systems and ADP (or similar systems).
• Commitment to patient-centered care and departmental efficiency.
• Ability to perform tasks with precision and thoroughness, ensuring high-quality and error-free output.
• Capable of effectively organizing tasks, meeting deadlines, and managing competing priorities in a fast-paced environment.
• Strong interpersonal skills with the ability to work cooperatively within a team and across departments to achieve shared goals.
• Open to feedback and committed to continuously improving processes and skills; comfortable adapting to new tools, systems, and workflows.
• Proactive in identifying issues and implementing practical, data-informed solutions with sound judgment and analytical thinking.

WORKING ENVIRONMENT

The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by the Referral Coordinator. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Referral Coordinator may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.

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