Imaging PACS Informatics Specialist I - Imaging Admin (Days)

Tanner-Health-1; Carrollton (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Tanner Health Imaging Informatics Specialists serve as the first contact for customers needing technical support across imaging systems and related software/hardware. The role involves troubleshooting, assisting with upgrades and testing, and maintaining ticket records and knowledge resources.

Ideal candidates have a High School Diploma with vocational training, plus two years' experience, strong teamwork, communication, and organizational skills.

Qualifications

• Education: High School Diploma plus 1 year vocational school.
• Two years of related experience.
• Must work well as a team member.
• Communicate effectively orally and in writing.
• Detail oriented and well organized.
• Develop and maintain professional relationships.
• Prefer an AMA approved school of Radiologic Technology or IT background.
• Imaging PACS and related software knowledge preferred.

Responsibilities

• Act as first point of contact for customers seeking technical support via phone, email or chat.
• Troubleshoot issues and assist with upgrades and testing.
• Maintain ticket system records and knowledge base.
• Collaborate with team to resolve complex imaging IT problems.

Skills

Team player

Effective communicator

Detail oriented

Professional relationship builder

Problem solving

Imaging PACS understanding

Computer literacy

Organizational skills

Education

High School Diploma + 1 year vocational school

Associate Degree Preferred

Tools

PACS

Powerscribe

Powershare

Microsoft Office

Database management

Job description

The Imaging Informatics Specialists acts as the first point of contact for all customers seeking technical support over phone, email or chat for a variety of imaging systems (PACS), software and hardware across the Healthsystem. Ensures smooth daily operations by troubleshooting issues, assists with upgrades and testing, maintains ticket system records and knowledge base.

Required Knowledge & Skills

Education: High School Diploma plus 1 year vocational school

Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses and Certifications

• NONE REQUIRED

Qualifications

• Must work well as a team member.
• Can communicate effectively orally and in writing.
• Must be detail oriented and well organized.
• Must be able to develop and maintain professional relationships.
• Associate Degree Preferred. Prefer graduate of an AMA approved school of Radiologic Technology or have an appropriate IT background.
• Demonstrated excellent problem solving skills.
• Prefer in-depth understanding of Imaging PACS and related software systems as well as general computer knowledge.
• Computer literacy (spreadsheets, word processing, database management, Microsoft Office)
• Must have strong organizational skills and ability to handle multiple tasks, priorities and deadlines.
• Must have strong organizational skills and ability to handle multiple tasks, priorities and deadlines.
• Preferred knowledge of and experience with Imaging PACS systems (SECTRA Radiology and Philips Cardiology) and related software hardware including but not limited to Powerscribe, Powershare, etc.