Radiology Imaging Systems Specialist

Akron Children's; Akron (OH); On-site; USD 40,000 - 55,000; Part time

Job summary

Akron Children's is looking for a Part-Time Radiology Imaging Systems Specialist in Akron, Ohio. This role is responsible for managing and maintaining radiology imaging workflows, ensuring timely communication for patient care, and acting as the first point of contact for technical issues.

The ideal candidate will have strong communication skills, be experienced in navigating multiple systems to support imaging requests, and must possess a High School Diploma or GED. The position includes working weekends and is on-site.

Qualifications

• Minimum 1 year of experience in a customer service role with multiple computer systems.
• Strong problem-solving abilities, especially during high-pressure situations.
• Demonstrated communication skills with patients and healthcare providers.

Responsibilities

• Respond to imaging-related requests from clinical staff and providers.
• Manage independent workflow for radiology systems.
• Collaborate with clinical teams to ensure timely imaging access.

Skills

Multisystem Navigation

Customer and Provider Communication

Radiology Systems Experience (Preferred)

Problem Solving and Prioritization

Healthcare Terminology (Preferred)

Team and Independent Work

Education

High School Diploma or GED

Tools

PACS

Epic

PowerScribe

Exam Manager

Life Image

PowerShare

Job description

Overview

Part-Time, 24 Hours/Week. Weekends (2 12's) Saturday/Sunday 7:00AM - 7:00PM. Onsite.

The Radiology Imaging Systems Specialist is responsible for managing and maintaining radiologic imaging workflows using a variety of hospital imaging and communication systems. This position plays a critical role in the delivery of patient care by processing, interpreting, and distributing medical imaging, while serving as the first point of contact for technical and clerical imaging issues.

Responsibilities

• Responds to imaging-related requests from clinical staff, providers, and outside healthcare organizations; digitizes and imports documentation and imaging into the Picture Archiving and Communication System (PACS) to support patient care.
• Manages Independent Workflow: Serves as the sole support for radiology systems; independently triages issues, prioritizes tasks, and escalates when necessary.
• Manages imaging needs—including image transfers, corrections, and urgent report delivery (e.g., trauma, NICU, critical findings)—to ensure timely communication across departments and organizations.
• Supports Clinical Teams: Collaborates with radiologists, technologists, emergency staff, and providers to ensure timely imaging access for decision-making.
• Triages Radiology System Issues: Acts as first point of contact for system-related concerns; documents, resolves, or routes problems to appropriate departments (e.g., IT, Radiology Admin).
• Performs Patient-Facing Clerical Support: Conducts order entry, scans documentation, and completes patient registration for walk-in x-rays and other radiology requests, both in-person and via phone.
• Coordinates External Imaging requests: Manages imaging requests from external hospitals, providers & Medical Records. Ensures accurate documentation and timely report delivery for patient transfers and specialty consults.
• Ensures Compliance and Confidentiality: Maintains HIPAA compliance in all communication, demonstrating sensitivity when interacting with patients, families, and providers.
• Supports departmental operations by completing additional responsibilities as needed.

Technical Expertise

• Multisystem Navigation: Demonstrated ability to navigate and use multiple computer platforms simultaneously to support patient care, manage imaging workflows, and maintain data integrity.
• Customer and Provider Communication: Strong customer service and communication skills, including experience responding to patient, provider, and interdepartmental requests both in person and over the phone.
• Radiology Systems Experience (Preferred): Familiarity with one or more of the following systems is preferred: PACS, Epic, PowerScribe, Exam Manager, Life Image, PowerShare, and related imaging and communication software.
• Problem Solving and Prioritization: Proven ability to independently prioritize tasks, troubleshoot system issues, and escalate concerns appropriately, especially during high-volume or after-hours situations.
• Healthcare Terminology (Preferred): Understanding of basic medical terminology and anatomy to support imaging-related requests and documentation accuracy.
• Team and Independent Work: Comfortable working both collaboratively in a team environment and independently during evening, weekend, and holiday shifts.

Education And Experience

• Education: High School Diploma or GED required.
• Licensure: None
• Certification: None
• Years of relevant experience: Minimum 1 year of experience in a customer service role where the individual was required to navigate and use multiple computer systems.
• Supervisor Experience: None

Part Time
FTE: 0.600000
Status: Onsite