Imaging Operations Manager

ironmountain; United States; Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Paid Time Off

401(k) with company match

Life Insurance

Short-Term Disability

FSA / Education Reimbursement

Zusammenfassung

Iron Mountain is seeking a strategic Imaging Operations Manager to join our Digital Solutions team in the United States. You will oversee end-to-end imaging workflows, coach teammates, and optimize throughput across all phases to deliver high-quality results for our clients.

You will also manage program billing accuracy, deliver KPI and SLA reports, enforce security policies, and collaborate with cross-functional teams to implement changes, onboard staff, and support capacity planning.

Qualifikationen

• 5–7 years in Windows environments and imaging operations.
• 2–3 years of management and operations leadership.
• Experience with imaging software and scanner hardware.

Aufgaben

• Oversee end-to-end imaging workflows and drive daily operational excellence.
• Manage program billing accuracy and deliver KPI/SLA reports.
• Safeguard chain of custody, security policies, and DR controls.
• Support program growth, onboard staff, and implement changes.
• Act as backup for Senior Operations Manager and oversee capacity.

Kenntnisse

Windows imaging

Imaging workflows

People management

Capacity planning

Operational security / DR

Cross-functional collaboration

Ausbildung

Bachelor's degree in Business or Computer Science

Tools

Kofax Ascent Capture

Jobbeschreibung

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a strategic Imaging Operations Manager to join our Digital Solutions team.

What You'll D o (Responsibilities)

In this role, you will:

• Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
• Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
• Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
• Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
• Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• 5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
• Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
• Proven background in people management, capacity planning, and maintaining operational security/DR controls.
• Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
• Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.

What We Offer (Benefits)

• Monday-Friday full weekday schedule (100% onsite, multiple shift oversight)
• Medical, Dental, and Vision Insurance starting on Day One
• Paid Time Off including vacation days, sick days, floating holidays, and Paid Volunteer Days
• Fidelity 401(k) with company match, Life Insurance, and Short-Term Disability
• Flexible Spending Account (FSA), Education Reimbursement, and Working Advantage discounts
• Career advancement opportunities and Employee Resource Groups

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Category: Operations Group