Imaging Office Assistant: Patient Care & Admin

Independence Health System; Butler (Butler County); On-site; USD 21,000 - 28,000; Full time

Job summary

Independence Health System in Butler, PA is seeking an imaging aide to support clerical duties in the imaging department and facilitate office workflow.

The role greets customers, routes calls, handles patient preps distribution, and assists with HIS/RIS/PACS systems while ensuring accurate documentation and timely communication with physicians.

Work includes delivering department mail, coordinating with physician offices, and supporting downtime procedures during HIS/RIS/PACS downtime.

Qualifications

• High School Diploma, GED, or higher.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Knowledge of basic Office Equipment such as copier, fax machine, etc.
• Basic working knowledge of computers and office equipment

Responsibilities

• Greeting and assisting all customers.
• Provides direction to customers when needed.
• Answers the telephone using proper telephone etiquette.
• Assists with distribution of patient preps and screenings.
• Places courtesy calls to patients when needed.
• Prepares all correspondence for physician offices and other institutions.
• Prepares and obtains necessary release forms.
• Burns DVDs/Sends images electronically when applicable.
• Faxes/mails reports when appropriate.
• Assists physicians and other staff with HIS/RIS/PACS systems.
• Communicates STAT results to physician offices following department guidelines.
• Facilitates internal communication with various departments.
• Delivers and retrieves requests from technologist/radiologist office/reading room/work area.
• Delivers imaging department mail.
• Directs phone calls to appropriate location.
• Maintains workstation in optimum condition.
• Assure adequate office supplies are maintained.
• Reports any necessary malfunctions to supervisor.
• Implements downtime procedures when necessary.
• Assists in rescheduling of patients during equipment downtime.
• Initiates established downtime procedures during HIS/RIS and PACS downtime.
• Assists in patient care functions.
• Escorts patients to and from x-ray/scan rooms.
• Assists technologist in moving patient to and from various modalities/offices.
• Tends to patient and family comfort needs.
• Obtains medical history related to the testing being performed
• Complete studies in RIS when needed
• Assists in the preparation of exam/sub waiting room.
• Stocks linen when needed.
• Attends department meetings or reviews meeting minutes.
• Other duties as assigned.

Skills

Leadership ability

Organizational skills

Independent and critical thinking

Communication skills

Basic office equipment knowledge

Basic computer literacy

Education

High School Diploma, GED, or higher

Tools

Copier

Fax machine

Office equipment

Job description

Independence Health System in Butler, PA is seeking an imaging aide to support clerical duties in the imaging department and facilitate office workflow.

The role greets customers, routes calls, handles patient preps distribution, and assists with HIS/RIS/PACS systems while ensuring accurate documentation and timely communication with physicians.

Work includes delivering department mail, coordinating with physician offices, and supporting downtime procedures during HIS/RIS/PACS downtime.