Imaging Care Concierge & Registration Specialist

Trinity Health; Nampa (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Market-competitive pay

Generous PTO

Comprehensive benefits

Tuition reimbursement

Employee Assistance Programs

Job summary

Saint Alphonsus Health System is hiring an Imaging Patient Care Specialist to deliver outstanding customer service and administrative support within Medical Imaging. You will greet patients, verify demographics and insurance, register and schedule imaging, and ensure complete documentation while maintaining confidentiality in a fast-paced hospital setting.

The role has three levels, with Level I focused on front-line data entry and scheduling, Level II on cross-training and training

Qualifications

• Greet and assist patients, families, physicians, and visitors in a professional and compassionate manner.
• Obtain, verify, and accurately record patient demographic, insurance, and billing information.
• Register patients and enter information into applicable systems.
• Schedule and order imaging procedures accurately and in a timely manner.
• Verify physician orders and ensure completeness of required documentation.
• Answer phones and respond to inquiries regarding imaging services.
• Maintain patient confidentiality and comply with organizational policies and regulatory requirements.

Responsibilities

• Cross-train in Radiology support areas to Level II/III readiness.
• Onboard and train new staff; conduct audits and monitor workflows.
• Gather and report departmental statistics and performance data.
• Support inventory management and ordering of materials and supplies.
• Assist with department scheduling and operational coordination.
• Mentor staff and promote professionalism and continuous improvement.

Skills

Customer service

Registration

Medical terminology

EHR systems

Scheduling

Insurance verification

Phone etiquette

Education

High school diploma or equivalent

Tools

Registration software

Healthcare IT systems

Billing systems

Job description

Saint Alphonsus Health System is hiring an Imaging Patient Care Specialist to deliver outstanding customer service and administrative support within Medical Imaging. You will greet patients, verify demographics and insurance, register and schedule imaging, and ensure complete documentation while maintaining confidentiality in a fast-paced hospital setting.

The role has three levels, with Level I focused on front-line data entry and scheduling, Level II on cross-training and training