Imaging and Testing Supervisor

Wayne Health; Detroit (MI); On-site; USD 85,000 - 115,000; Full time

Job summary

Wayne Health in Detroit seeks an Operations Leader for the Ophthalmic Imaging & Testing department to manage day-to-day operations, set standards of care, and ensure regulatory compliance while optimizing staff performance.

The role requires 3+ years in ophthalmic imaging with supervisory experience, a bachelor’s degree preferred, and certifications such as CRA or OCT-C. Strong communication and leadership are essential to deliver patient-centered care.

Qualifications

• 3+ years ophthalmic imaging experience.
• 2+ years in a supervisor role preferred.
• Bachelor’s degree preferred or equivalent experience.
• CRA or OCT-C or related ophthalmic certification preferred.

Responsibilities

• Oversee Imaging and Testing Department staff and schedule.
• Directly supervise Photographers, Diagnostic Testing Specialists, and Sonographers.
• Handles all employee relations duties such as hiring, firing, interviewing, goal setting, performance reviews and coaching.
• Creates and provides all new hire and ongoing training for staff.
• Ensures adherence to legal and company policies and procedures and undertake disciplinary actions if needed.
• Collaborates with other managers on a routine basis for Testing and Imaging.
• Prepares daily schedule for staff and revises schedule for call-ins and lunches.
• Host daily huddles and communicate policy changes from Management.
• Ensure customer service initiatives and address patient complaints.
• Approve requested time off and payroll timecards.

Skills

Team leadership

Excellent communication

Calm under pressure

Policy compliance

Work ethic

Punctuality

Professionalism

Education

Bachelor’s degree or equivalent

CRA/OCT-C certification preferred

Job description

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

The position will be responsible for leading the day to day operations of the Ophthalmic Imaging & Testing department within Wayne Health. Principal responsibilities include operations, establishing and maintaining standards of care, managing of staff and resources, and maintaining compliance with all policies, procedures and regulations.

Job Description:

Essential Duties and Responsibilities:

• Oversee Imaging and Testing Department employees by delegating duties to utilize staff at optimal efficiency.
• Directly supervise Photographers, Diagnostic Testing Specialists, and Sonographers that are regularly scheduled at the location.
• Handles all employee relations duties such as hiring, firing, interviewing, goal setting, performance reviews and coaching.
• Creates and provides all new hire and ongoing training for staff.
• Ensures adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Collaborates with other managers on a routine basis who may have employees performing work in the Testing and Imaging area.
• Prepares daily schedule for staff and revises schedule to adjust for any staff call-ins and lunches.
• Host daily huddles with the team and communicates any policy changes from Management.
• Ensure customer service initiatives are followed and handles any patient complaints.
• Responsible for approving requested time off and payroll timecards.

Education, Licensure/Certification, and Training:

• 3+ years ophthalmic imaging experience required with at 2+ years in a supervisor role preferred.
• Bachelor’s degree preferred, or equivalent combination of years of experience and education.
• CRA (Certified Retinal Angiographer, OCT-C (Optical Coherence Tomography Certified) or other related ophthalmic certification preferred.

Skills and Abilities Required:

• Excellent communication skills
• Expertise in team or department setting
• Ability to remain calm under pressure
• Firm grasp of company policies
• Strong work ethic
• Punctuality and time management skills
• Professionalism and a positive attitude

Safety Requirements:

• Compliance with Department Health and Safety policies and procedures

Working Conditions/Schedules:

• 40 hour work week, hours and days to be determined by the business needs of the department. Additional hours may be required.

Wayne Health is an EEO/AA/Veteran/Disability Employer