Imaging and Testing Supervisor

University Physician Group; Detroit (MI); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Wayne Health seeks a dedicated leader to run the Ophthalmic Imaging & Testing department. You will manage daily operations, ensure standards of care, and supervise Photographers, Diagnostic Testing Specialists, and Sonographers at multiple sites.

The role requires 3+ years in ophthalmic imaging and 2+ years in supervision; a Bachelor’s degree is preferred, with CRA or OCT-C certifications also preferred. This is a full-time on-site leadership position at Wayne Health.

Qualifications

• 3+ years ophthalmic imaging experience required.
• 2+ years in a supervisor role preferred.
• Bachelor’s degree preferred, or equivalent combination of experience and education.

Responsabilités

• Oversee Imaging and Testing Department staff and operations.
• Directly supervise Photographers, Diagnostic Testing Specialists, and Sonographers.
• Handle hiring, firing, interviews, goal setting, performance reviews and coaching.
• Provide new hire and ongoing staff training; ensure adherence to policies and procedures.
• Schedule staff, manage call-ins and lunches, and lead daily huddles.
• Address patient complaints and ensure customer service standards are met.
• Approve time off requests and payroll timecards.

Connaissances

Excellent communication

Staff supervision

Leadership

Time management

Professionalism

Formation

Bachelor’s degree preferred

CRA/OCT-C certification preferred

Description du poste

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals. With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

The position will be responsible for leading the day to day operations of the Ophthalmic Imaging & Testing department within Wayne Health. Principal responsibilities include operations, establishing and maintaining standards of care, managing of staff and resources, and maintaining compliance with all policies, procedures and regulations.

Job Description:

Essential Duties and Responsibilities:

Oversee Imaging and Testing Department employees by delegating duties to utilize staff at optimal efficiency. Directly supervise Photographers, Diagnostic Testing Specialists, and Sonographers that are regularly scheduled at the location. Handles all employee relations duties such as hiring, firing, interviewing, goal setting, performance reviews and coaching. Creates and provides all new hire and ongoing training for staff. Ensures adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises. Collaborates with other managers on a routine basis who may have employees performing work in the Testing and Imaging area. Prepares daily schedule for staff and revises schedule to adjust for any staff call-ins and lunches. Host daily huddles with the team and communicates any policy changes from Management. Ensure customer service initiatives are followed and handles any patient complaints. Responsible for approving requested time off and payroll timecards.

Education, Licensure/Certification, and Training:

3+ years ophthalmic imaging experience required with at 2+ years in a supervisor role preferred. Bachelor’s degree preferred, or equivalent combination of years of experience and education. CRA (Certified Retinal Angiographer, OCT-C (Optical Coherence Tomography Certified) or other related ophthalmic certification preferred.

Skills and Abilities Required:

Excellent communication skills Expertise in team or department setting Ability to remain calm under pressure Firm grasp of company policies Strong work ethic Punctuality and time management skills Professionalism and a positive attitude

Safety Requirements:

Compliance with Department Health and Safety policies and procedures

Working Conditions/Schedules:

40 hour work week, hours and days to be determined by the business needs of the department. Additional hours may be required.

Wayne Health is an EEO/AA/Veteran/Disability Employer

In accordance with the US Supreme Court, which has cleared the way for the implementation and enforcement of The Centers for Medicare & Medicaid Services (CMS) Omnibus COVID-19 Health Care Staff Vaccination mandate, Wayne Health has established the following COVID-19 vaccination requirements. Wayne Health requires all employees [temporary employees and contractors] who will interact with the public and/or co-workers, regardless of clinical responsibility or patient contact, to have started their primary vaccination series against COVID-19 or received a sincerely held religious belief or medical exemption. All newly hired employees are required to have received their first vaccination dose prior to their start date of employment and completed primary series as outlined in FDA’s prescribing instruction for vaccine administration. New hires must also receive their booster within 30 days after the date that they are eligible to receive it, per CDC guidelines. Exemptions or accommodations to the Wayne Health vaccine requirement may be approved under certain limited circumstances. Anyone with an approved exemption must have weekly PCR COVID-19 testing on their own time and submit the results every Monday, before arriving at work. Employees whose positions are 100% remote are exempt from these requirements.

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals. With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.