Illusion Expert

MOI San Francisco LLC; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401k

Retirement Plan

Commuter Benefit Account

Employee discounts

Job summary

Museum of Illusions is seeking an Illusion Expert in San Francisco to guide guest experiences, facilitate exhibit interaction, and uphold brand standards. You will greet guests, assist with tickets and merchandise, and help stage events in a fast‑paced, interactive environment.

Role emphasizes hospitality, strong communication, teamwork, and the ability to engage visitors of all ages while maintaining cleanliness and safety throughout the museum.

Qualifications

• High School Diploma required.
• 2 years of customer-facing experience highly desired.
• Experience in arts, entertainment, attractions, performance, or hospitality is a strong plus.
• Excellent communication and interpersonal skills.
• Passion for guest engagement and a positive demeanor.

Responsibilities

• Present a positive and professional demeanor as an ambassador for the Museum.
• Ensure guest satisfaction with superior customer service throughout the venue.
• Know museum exhibits to instruct guests and spark curiosity.
• Assist guests in capturing memorable photographs.
• Participate in and/or lead special events and private rentals.
• Provide tours to guests or group clients when requested by management.
• Maintain cleanliness and brand standards across the museum spaces.
• Manage museum traffic flow and reception duties.
• Greet, direct, sell tickets, answer phones, and process merchandise returns.
• Restock the retail shop and engage with guests in stores and playspace.

Skills

Exceptional communication

Interpersonal skills

Guest engagement

Outgoing attitude

Proactive

Reliability

Emotional intelligence

Self-starter

Education

High School Diploma

Job description

About The Museum of Illusions

The Museum of Illusions is the world\'s largest and fastest-growing museum chain, with over 70 locations. We have welcomed over 20 million visitors worldwide since 2015. The Museum of Illusions is a visual, sensory, and educational experience designed to engage your sense of wonder and shift your perspective through the science behind optical illusion. We value play, exploration, and creativity, and we are rapidly growing. Join us in our mission to inspire wonder and joy through illustrations!

Candidate Profile and Focus

Attitude is everything! We are looking for open, hospitable, friendly, outgoing, and enthusiastic individuals who make every guest\'s visit memorable! As an Illusion Expert you will set the tone for the guest experience, playing an integral role in the success of the Museum by facilitating interaction with the exhibits for guests of all ages. Additionally, you will monitor and assist with museum operations, and work cross-functionally in various areas of the museum to ensure guests\’ needs are met and the museum is maintained to brand standards.

Primary Job Duties & Responsibilities

• Willingness to perform the most effective role.


• Present a positive and professional demeanor, as an ambassador for the Museum.


• Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum!


• Have a working knowledge of all museum exhibits, to instruct guests and facilitate their experience sparking curiosity and inviting them to play


• Assist guests in capturing the best photographic memories.


• Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).


• Provide tours to guests or prospective group clients as requested by management


• Maintain museum standards for cleanliness throughout the museum to include the bathrooms, the retail shop, Smart Playroom, and outdoor entryway.


• Maintain the museum\’s traffic flow.


• Serve as an ambassador of first impressions at the reception area.


• Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions/provide guidance as needed, check out guests purchasing merchandise from the retail shop, process refunds and manage discount inquiries.


• Restock the retail shop with merchandise ensuring displays meet brand standards.


• Engage with guests in the retail shop, answer questions, suggest products.


• Engage with guests in the Smart Playroom as they work to solve the puzzles.

Qualifications

• High School Diploma


• 2 years of customer-facing experience highly desired


• Experience in the arts, entertainment, attractions, performance or hospitality industry is a strong plus


• Exceptional communication and interpersonal skills


• Passion for guest engagement


• An outgoing attitude


• Proactive, reliable, and trustworthy.


• Ability to work under pressure.


• Significant emotional intelligence.


• Self-starter personality.

Physical Requirements / Demands

• Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.


• Must be able to ascend/descend flights of stairs.


• Must be able to bend, stoop, kneel, crawl, crouch, and squat.


• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, sexes and genders.


• Must be able to lift 25 lbs.


• Must be able to work both indoors and outdoors.


• Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.


• Must be able to stand for the duration of your shift.

Perks and Benefits

• 401k


• Retirement Plan
  
• Commuter Benefit Account


• Employee discounts at our museums!

Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Muzej iluzija najve\u0107i je i najbr\u017ee rastu\u0107i lanac muzeja na svijetu, s vi\u0161e od 70 lokacija diljem svijeta. Od 2015. godine ugostili smo vi\u0161e od 20 milijuna posjetitelja na globalnoj razini! Muzej iluzija pruža vizualno, osjetilno i edukativno iskustvo zabave osmišljeno kako bi potaknulo va\u0161u znatiljivost i promijenilo va\u0161u perspektivu kroz znanost koja stoji iza optičkih iluzija. Na\u0161 je tim strastveno posvećen pružanju besprijekornog iskustva u kojem su gosti na prvom mjestu – od trenutka kada kupe ulaznicu pa sve do posljednjeg eksponata koji razgledaju. Na\u0161 korporativni tim pokreta\u0107a je snaga na\u0161eg kontinuiranog rasta, pružajući strategiju, podrstu i inovacije koje osna\u017euju na\u0161e muzeje diljem svijeta. Pridru\u017ete nam se i pomozite oblikovati budu\u0107nost Muzeja iluzija, istovremeno ostvarujući zna\u0107ajan utjecaj u cijeloj na\u0161oj globalnoj organizaciji.