IIH Program Manager — Lead & Develop Teams (Hybrid)

SUN Behavioral Health

Greensboro (NC)

Hybrid

USD 70,000 - 110,000

Full time

4 days ago

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Job summary

Youth Haven Services seeks a Program Manager to lead the Intensive In-Home (IIH) team serving children, adolescents, and families. You will provide leadership, coaching, and operational oversight to deliver high‑quality services and strengthen program outcomes.

Responsibilities include onboarding and developing staff, conducting performance reviews, monitoring KPIs, ensuring compliance, and collaborating with leadership and community partners to advance organizational goals.

Qualifications

Bachelor’s degree in a Human Services field.
Minimum two years of management experience.
Experience working with the population served is preferred.
Knowledge of Intensive In-Home (IIH) services.
Strong written and verbal communication skills.
Demonstrated leadership, supervision, and organizational skills.
Ability to prioritize, multitask, and work effectively in a fast-paced environment.
Strong computer and electronic health record skills.
Ability to build productive professional relationships.
Sound judgment, flexibility, initiative, and the ability to make responsible decisions.

Responsibilities

Lead and support the IIH team by communicating program goals, priorities, and expectations.
Onboard, train, coach, and develop employees while supporting their continued professional growth.
Conduct regular check-ins and performance reviews while providing timely, constructive feedback.
Promote a positive team environment focused on engagement, collaboration, accountability, and success.
Monitor staffing levels, schedules, workloads, and overall team functioning.
Track key performance indicators and prepare operational reports for leadership.
Identify opportunities for improvement and implement strategies that increase efficiency and service quality.
Ensure compliance with organizational policies, applicable laws, safety requirements, and industry standards.
Address workplace concerns and resolve conflicts fairly, promptly, and professionally.
Attend team meetings, reinforce effective meeting structure, and ensure appropriate documentation.
Review caseload records and conduct monthly mini audits to support quality and compliance.
Identify training and support needs and assist with targeted coaching and corrective-action plans when needed.
Respond to client concerns and ensure appropriate follow-through.
Collaborate with leadership, other departments, and community stakeholders to support organizational goals.