HCBS Program Manager, Intensive In-Home

Sun Behavioral Health Group; Greensboro (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Youth Haven Services is seeking a motivated Program Manager to lead our Intensive In-Home (IIH) program in Greensboro, NC. You will provide leadership, coaching, and operational oversight to deliver high-quality services to children, adolescents, and families.

Responsibilities include team development, performance management, and ensuring program compliance while collaborating with leadership and community partners.

Qualifications

• Bachelor's degree in a Human Services field.
• At least two years of management experience.
• Experience working with IIH services preferred.
• Strong written and verbal communication skills.
• Demonstrated leadership, supervision, and organizational skills.

Responsibilities

• Lead and support the IIH team by communicating program goals, priorities, and expectations.
• Onboard, train, coach, and develop employees while supporting their professional growth.
• Conduct regular check-ins and performance reviews with timely feedback.
• Monitor staffing, schedules, workloads, and team functioning.
• Track KPIs and prepare operational reports for leadership.
• Identify improvements to increase efficiency and service quality.
• Ensure compliance with policies, laws, safety requirements, and standards.
• Collaborate across departments and with community stakeholders.

Education

Bachelor's degree in a Human Services field

Tools

Electronic health records

Job description

Job Details: Job Location: YOUTH HAVEN - GREENSBORO CLINIC - Greensboro, NC 27407, Position Type: Full Time, Job Shift: Days, Program Manager – Intensive In-Home Services (IIH)

Lead. Inspire. Make an Impact.

Youth Haven Services is looking for a motivated and compassionate Program Manager to join our Intensive In-Home (IIH) team. This is an exciting opportunity for a strong leader who enjoys developing people, strengthening programs, and helping teams deliver high-quality services to children, adolescents, and families.

As the Program Manager, you will play an important role in supporting the success of the IIH program. You will provide leadership, coaching, operational oversight, and quality assurance while helping create a team culture built on accountability, collaboration, engagement, and professional growth.

What You'll Do

As a Program Manager, you will:

• Lead and support the IIH team by communicating program goals, priorities, and expectations.
• Onboard, train, coach, and develop employees while supporting their continued professional growth.
• Conduct regular check-ins and performance reviews while providing timely, constructive feedback.
• Promote a positive team environment focused on engagement, collaboration, accountability, and success.
• Monitor staffing levels, schedules, workloads, and overall team functioning.
• Track key performance indicators and prepare operational reports for leadership.
• Identify opportunities for improvement and implement strategies that increase efficiency and service quality.
• Ensure compliance with organizational policies, applicable laws, safety requirements, and industry standards.
• Address workplace concerns and resolve conflicts fairly, promptly, and professionally.
• Attend team meetings, reinforce effective meeting structure, and ensure appropriate documentation.
• Review caseload records and conduct monthly mini audits to support quality and compliance.
• Identify training and support needs and assist with targeted coaching and corrective-action plans when needed.
• Respond to client concerns and ensure appropriate follow-through.
• Collaborate with leadership, other departments, and community stakeholders to support organizational goals.

What We're Looking For

Minimum qualifications include:

• Bachelor's degree in a Human Services field
• At least two years of management experience
• Experience working with the population served is preferred
• Knowledge of Intensive In-Home (IIH) services
• Strong written and verbal communication skills
• Demonstrated leadership, supervision, and organizational skills
• Ability to prioritize, multitask, and work effectively in a fast-paced environment
• Strong computer and electronic health record skills
• Ability to build productive professional relationships
• Sound judgment, flexibility, initiative, and the ability to make responsible decisions

Why This Opportunity Matters

This position is more than managing day-to-day operations. As a Program Manager, you will have the opportunity to shape a team, strengthen services, develop professionals, and help ensure that children and families receive the quality support they deserve.

Work Environment & Travel

This position includes a combination of remote and in-person work, with travel to offices and community locations as determined by the IIH Director.

Equal Employment Opportunity

Youth Haven Services is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, ancestry, age, sex, marital status, sexual orientation, disability, or any other protected status under applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants and employees who are or become disabled must be able to perform the essential functions of the position with or without reasonable accommodation. Reasonable accommodations will be considered on a case-by-case basis in accordance with applicable law.