IHT Enterprise Client Success

Staffmark Group; Bethlehem (Northampton County); On-site; USD 65,000 - 95,000; Full time

Job summary

Staffmark Group in Bethlehem, PA is seeking an IHT Enterprise Client Success for our Enterprise Delivery team. You will serve as the primary local liaison between Staffmark Group and national account clients, ensuring service delivery and workforce compliance at the local market level.

You will lead on-site visits, forecast discussions, and coordination with recruiting teams to meet client headcount and quality expectations, while driving a high-quality experience for placed associates.

Qualifications

• Strong client relationship skills with vendors and teams.
• Excellent communication and documentation abilities.
• Data-driven decision making and problem solving.

Responsibilities

• Build and maintain strong client relationships through on-site visits and proactive communication.
• Identify current and future staffing needs via forecast meetings.
• Collaborate with recruiting teams to meet headcount requirements.
• Monitor attendance, performance, and retention; take corrective actions.
• Identify and resolve service delivery issues before impacting client satisfaction.
• Escalate complex issues with data-backed solutions to the National Account Manager.

Skills

Client relationships

Communication

Data-driven

Adaptability

Interpersonal skills

Curiosity

Innovation

Job description

Job Summary

We are currently hiring an IHT Enterprise Client Success for our Enterprise Delivery team, and our ideal candidatewill possess a passion for impacting lives and our community. The primary purpose of this position is to serve as the primary local-level liaison between Staffmark Group and assigned national account clients. This role bridges the strategic goals of the national account relationship with the day-to-day operational excellence required at the local market level. Client Success ensures consistent service delivery, workforce compliance, and high-quality experience for both the client and placed associates.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Build and maintain strong client relationships through regular on-site visits, proactive communication, and responsive issue resolution.
• Participate in forecast meetings and discussions with clients to identify current and future staffing needs.
• Works to identify and gather sales leads from candidate pool to share with sales team.
• Partner with recruiting teams to ensure timely and quality delivery against client headcount requirements.
• Monitor Talent attendance, performance, and retention; implement corrective actions in alignment with client and company standards.
• Proactively identify and resolve service delivery issues before they impact client satisfaction.
• Escalate systemic or complex issues to the National Account Manager with supporting data and recommended solutions.
• Conduct on-site orientations, safety walk-throughs, and check-ins to support associate engagement and reduce attrition.

Competencies

• Competencies we value for this role
• Culture of Heart: Provides the tools, training, and resources to focus on the impact of being a part of the team to help each other succeed.
• Customer Service: Effectively interacts with and meets the needs of our customers to provide the best service and experience possible.
• Client Relationships: Builds, maintains, and strengthens relationships with internal and external clients.
• Data-Driven: Uses data to understand impacts, implications, and makes data-backed decisions to put resources where they are most impactful.
• Curiosity and Innovation: Demonstrates curiosity, develops new insights, considers creative approaches and applies novel solutions.
• Adaptability: Adapts quickly to change and easily considers new approaches.
• Communication: Uses effective written and oral communication with internal staff, teams, clients, talent, and communities served. Demonstrates empathy and listening.
• Detail-Oriented: Meets deadlines and produce work with few to no errors. Organizes projects, understands teams, and creates detailed plans.
• Interpersonal Skills: Interacts positively with courtesy, sensitivity and respect with a variety of individuals and makes every effort to understand and relate to others.

Culture

The Staffmark Group experience is more than just a job:

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s Best of Staffing Client, Best of Staffing Talent, Best of Staffing Employer, and Best Staffing Firms for Women Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, diverse work environment are critical to the mission, vision, and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we’ll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.