Client Resource Manager, TPS

Staffmark Group; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Cutting-edge benefits

Job summary

Staffmark Group is seeking a Client Resource Manager, Technical for our TPS team in the United States. The role centers on coordinating staffing activities, building client relationships, supporting workforce planning, and ensuring service excellence.

You will collaborate with clients and internal teams to meet staffing needs, drive performance, and identify growth opportunities. Responsibilities include forecasting staffing needs, coordinating recruitment, monitoring KPIs, ensuring contract

Qualifications

• Three to five years of experience in a staffing company or customer service role.

Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and delivering exceptional service.
• ],
• CoT_job_summary_short1
• job_summary_short2

Skills

Client Relationship Management

Staffing Coordination

Performance Monitoring

Communication

Tools

PeopleSoft

Job description

Job Summary

We are currently hiring a Client Resource Manager, Technical for our Technical Professional Services (TPS) team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to support assigned client accounts by coordinating staffing activities, building strong client relationships, supporting workforce planning and recruitment efforts, and ensuring exceptional service delivery. The Client Resource Manager works closely with clients and internal teams to meet staffing needs, maintain compliance, improve performance, and identify opportunities for account growth.

Essential Duties

Your Day-to-Day Responsibilities Include Activities Such as These:

• Client Relationship Management: Serve as the primary point of contact for assigned clients, building strong relationships, resolving issues, and delivering exceptional customer service.


• Staffing Coordination and Recruitment: Partner with clients and local TPS offices to forecast staffing needs, coordinate recruitment efforts, and ensure timely placement of qualified employees.


• Account Performance and Growth: Monitor key performance indicators, including Talent Paid, gross profit growth, absenteeism, and turnover. Identify opportunities to improve results, strengthen client partnerships, and support account growth.


• Compliance and Account Administration: Ensure compliance with client contracts and Staffmark Group policies, including background checks, drug screening, billing, employee records, and accurate system documentation.


• Reporting and Continuous Improvement: Prepare weekly performance reports, analyze account results, facilitate quarterly client partnership reviews, and recommend solutions that improve service quality and client satisfaction.

Competencies

Competencies we value for this role include.

Strong customer-service orientation, relationship-building skills, accountability, attention to detail, organization, prioritization, time management, reliability, ethical conduct, and the ability to communicate effectively with a diverse range of individuals. We also value candidates who are data-driven, demonstrate curiosity and innovation, take ownership of results, and can identify opportunities to improve processes and performance. A commitment to our Culture of Heart, teamwork, and delivering positive experience for clients and employees is essential.

Required Education and Experience: Three to five years of previous experience working within a staffing company or in a customer service role.

Preferred Experience: Experience with PeopleSoft is preferred.

Candidates must understand and support the mission, vision, and values of Staffmark Group.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be part of RGF Staffing, a Recruit Holdings Co., Ltd. company and one of the largest staffing firms in the world. As an active contributor to our organization, professional development and career advancement opportunities are within your grasp!


• Award-winning teamwork. We have earned industry-leading recognition, including ClearlyRated's Best of Staffing Client Diamond and Best of Staffing Talent Awards.


• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment is critical to the mission, vision, and values of our company. We strive to foster authentic belonging for all the lives we touch, celebrating different perspectives, experiences, and voices. Every individual who works with us will be treated with respect, without exception.


• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well above the industry average.


• Excellent benefits. Our team's health and work-life balance are important to us, so we offer competitive pay, cutting-edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.


• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.


• Longevity and security. With over 50 years in the business and a national network of over 400 locations, we offer tremendous growth potential and opportunities to build your career.


• Learn more about us at www.staffmarkgroup.com.

Required Language

Staffmark Group, LLC, and its affiliated brands are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, marital status, disability, veteran status, or any other status protected by applicable law.