VIP iGaming Ambassador: Seven Stars Host & Concierge

Caesars Sportsbook & Casino; Las Vegas (NV); Sur place; USD 48 000 - 70 000; Plein temps

Résumé du poste

Caesars Digital is seeking an iGaming 7 Stars Ambassador in Las Vegas to engage, educate, and service our VIP guests within the Seven Stars program. You will be supported by leadership and trained to excel in a fast-paced gaming environment.

You will coordinate trips, benefits, and rewards, provide personalized VIP assistance, and collaborate with on-property hosts to ensure seamless guest experiences and loyalty growth. The role emphasizes white-glove service and proactive guest engagement.

Qualifications

• Two or more years in sales or the casino industry.
• Ability to stay calm and composed when speaking with agitated guests.
• Aptitude for creative thinking to solve situations.
• Strong time management skills.

Responsabilités

• Manage and coordinate Seven Stars trips, benefits, and annual rewards.
• Provide personalized VIP support for account inquiries, tier benefits, Reward Credits, and promotional offers.
• Resolve escalated guest concerns and liaise between guests and internal support teams.
• Advocate for guests by coordinating with on-property hosts and cross-functional teams.
• Monitor guest engagement and identify opportunities to enhance loyalty and retention.
• Deliver white-glove service to Seven Stars guests, ensuring benefit fulfillment and exceptional experiences.
• Load and manage deposit match offers for qualified Seven-Star players on a twice-weekly basis.

Connaissances

Sales experience

Casino industry

Teamwork skills

Time management

Calm under pressure

Creative thinking

Casino rules knowledge

Licensing eligibility

Travel ability

Description du poste

Caesars Digital is seeking an iGaming 7 Stars Ambassador in Las Vegas to engage, educate, and service our VIP guests within the Seven Stars program. You will be supported by leadership and trained to excel in a fast-paced gaming environment.

You will coordinate trips, benefits, and rewards, provide personalized VIP assistance, and collaborate with on-property hosts to ensure seamless guest experiences and loyalty growth. The role emphasizes white-glove service and proactive guest engagement.