IFS ERP Pro: Applications Support & Business Analysis

Dover Corporation; Salisbury, Northwood (NC, MD); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(K) Savings Plan with Employer Con

Medical Insurance

Wellness Programs

Health Savings Account (HSA)

Life Insurance

Employee Discounts

Descripción de la vacante

Dover Corporation is seeking an IFS ERP Application Support & Business Analyst to provide end-to-end support for the organization’s ERP environment across on-premises and cloud platforms. The role blends business analysis with hands-on administration, troubleshooting, and project support across multiple sites.

The ideal candidate will have 3–5 years’ ERP experience, strong knowledge of IFS Applications/IFS Cloud, and the ability to translate business needs into system solutions.

Formación

• Bachelor's degree in Information Systems, Information Technology, Business, Computer Science, Supply Chain, Finance, Manufacturing Systems, or a related field preferred.
• Minimum of 3-5 years of experience supporting ERP applications, business systems, enterprise applications, or related business processes; direct IFS experience is strongly preferred.
• Experience supporting both functional business users and technical application issues in a production ERP environment.
• Experience with IFS Applications and/or IFS Cloud strongly preferred; experience supporting multiple IFS versions or mixed on-premises/cloud environments is highly desirable.
• Working knowledge of one or more core ERP process areas such as finance, procurement, inventory, manufacturing, planning, order management, projects, engineering, quality, or maintenance.
• Experience gathering requirements, documenting business processes, performing functional analysis, writing test cases, supporting UAT, and translating business needs into system solutions.
• Experience with incident management, problem management, change management, release support, and structured IT service-management processes.
• Familiarity with application integrations, APIs, middleware, data interfaces, scheduled jobs, reports, queries, and data troubleshooting.
• Working knowledge of SQL or similar data-query tools is preferred; ability to analyze application data and logs without compromising production controls is desirable.
• Experience in manufacturing, aerospace, defense, engineered products, or another complex multi-site operating environment preferred.
• Experience supporting regulated or controlled environments, including SOX, ITAR, CMMC/NIST SP 800-171, privacy, or similar requirements, is a plus.
• IFS certifications, business-analysis credentials, ITIL certification, or relevant ERP/application support training are preferred but not required.

Responsabilidades

• Provide day-to-day functional and technical support for IFS ERP across on-premises and cloud environments.
• Serve as a primary escalation point for IFS application issues; analyze symptoms, reproduce problems, identify root causes, coordinate corrective actions, and document resolutions.
• Monitor application health, scheduled jobs, background processes, interfaces, integrations, queues, workflows, and other ERP services; coordinate remediation when failures or performance issues occur.
• Support application configuration, setup, parameters, basic system administration, user access, roles, permissions, profiles, and other assigned ERP administration activities in accordance with established controls.
• Coordinate with infrastructure, database, cloud, cybersecurity, and vendor teams when issues span application, server, network, database, identity, integration, or hosting layers.
• Support IFS environments throughout the application lifecycle, including development, test, training, quality assurance, production, and disaster recovery environments as applicable.
• Assist with IFS releases, patches, service updates, upgrades, migrations, configuration changes, and cloud transition activities, including impact analysis, testing, deployment coordination, and post-implementation validation.
• Maintain application support documentation, runbooks, configuration records, knowledge articles, issue histories, known-error records, and standard operating procedures.
• Manage and track incidents, problems, requests, enhancements, and defects through IT service management and change-management processes.
• Engage IFS Support, implementation partners, managed service providers, and other third parties as needed; provide diagnostic information, manage cases, and validate vendor-provided resolutions.

Conocimientos

IFS ERP

Incident management

Change management

SQL

Business analysis

System administration

Technical troubleshooting

Educación

Bachelor's degree in Information Systems/IT/CS

Herramientas

IFS Applications

IFS Cloud

SQL

Descripción del empleo

Dover Corporation is seeking an IFS ERP Application Support & Business Analyst to provide end-to-end support for the organization’s ERP environment across on-premises and cloud platforms. The role blends business analysis with hands-on administration, troubleshooting, and project support across multiple sites.

The ideal candidate will have 3–5 years’ ERP experience, strong knowledge of IFS Applications/IFS Cloud, and the ability to translate business needs into system solutions.