IDD Service Coordinator

Betty Hardwick Center; Abilene (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Betty Hardwick Center is seeking a Service Coordinator to support individuals in HHSC Waiver and General Revenue programs. The role focuses on outcome planning, frequent in-person engagement with consumers, families, and providers across five counties, with a strong emphasis on professional assessment and resource coordination.

You will document thoroughly, monitor service delivery, and advocate for consumer rights while working under supervision with the Director of IDD Authority Services.

Qualifications

• Bachelor's or advanced degree from an accredited college or university.
• Associate degree in social, behavioral, human service, or health-related field.
• High school diploma with two years paid/unpaid experience with individuals with IDD.
• Experience with persons with Intellectual and Developmental Disabilities is preferred.
• Must possess a Texas driver's license and qualify for Center insurance coverage.
• Proficient in computer applications (Word, Excel, Outlook).

Responsibilities

• Provide service coordination for individuals in HHSC Waiver and General Revenue programs.
• Outcomes planning and long-term in-person contact with consumers, families, and providers.
• Identify needs, plan with consumer/family to meet outcomes, and monitor service delivery.
• Engage with family, advocates, and providers in a professional manner and document thoroughly.
• Maintain current forms to meet contract requirements.
• Collaborate with service providers and the community while respecting consumer rights.

Skills

Written & oral comms

Problem solving

Teamwork

IDD experience (preferred)

Education

Bachelor's/advanced degree

Associate degree in social/behavioral/health-related field

High school diploma + 2 years related experience

Tools

MS Word/Excel/Outlook

Job description

This position is responsible for providing Service Coordination services to individuals in HHSC Waiver and General Revenue programs. The position will office primarily in Taylor county but will also serve consumers in all of the Center’s five county coverage area. Duties will include service coordination for both adults and children. The duties include, but are not limited to, outcome planning, and frequent in-person, long-term contact with consumers, families and service providers for medical, social, educational, and related service needs. This position requires the ability to identify problem/need areas, plan with consumer/family to meet desired outcomes, monitor service delivery, work closely and positively with family members, advocates, service provider etc., in a professional manner, be thorough in assessment and documentation, locate and utilize a variety of community resources to meet the problems/needs of each individual, negotiate and advocate with the service providers for each individual, and develop a positive relationship with each consumer and provider. Keeps documentation of forms current to meet contract requirements. These duties are performed under supervision and in accordance with established policies with some latitude for independent judgment. This position will work cooperatively with service providers and the community, always ensuring the consumer’s rights are respected and observed. Skills in written and oral communication, problem solving and teamwork are essential. Capable of working flexible hours. This position reports directly to the Director of IDD Authority Services.

Qualifications:

• A Bachelor's or advanced degree from an accredited college or university; or
• An associate degree in a social, behavioral, human service, or health-related field including, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; or
• A high school diploma or a certificate recognized by a state as the equivalent of a high school diploma, and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.
• Experience working with persons with Intellectual and Developmental Disabilities is preferred.
• Must possess a current Texas driver’s license and qualify for Center insurance coverage. Driving is an essential function and employees must maintain an acceptable driving record/insurability while employed.
• Must be proficient in computer applications such as word, excel, outlook, etc.

Hours for this position are Monday - Friday, 8am-5pm, flexible.

This is a Full-Time position. Benefits are available.

Will be eligible for a one- and two-year increase, depending on satisfactory performance.