IDD Residential Program Manager

ViaQuest, Inc.; Dayton (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package

Employee discounts

Paid time off

Referral bonus

Job summary

ViaQuest Residential Services in Dayton, Ohio is seeking a Residential Services Program Manager to oversee in-home supports and coordinate care for individuals with developmental disabilities. The role is full-time with on-call requirements and a $48,000 annual salary.

You will supervise Direct Support Professionals, coordinate medical appointments, manage household tasks, and implement behavior support strategies to improve outcomes. Excellent communication and leadership are essential.

Qualifications

• High school diploma/GED with at least 3 years' experience in developmental disabilities.
• Strong customer service and communication skills.
• Supervisory or management experience and decision-making ability.

Responsibilities

• Ensure individuals receive quality services and community engagement.
• Coordinate and manage services for individuals, including medical appointments and household management.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in development of behavior support strategies and training staff.
• Collaborate with service team to ensure communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours to maintain coverage across all shifts.
• Provide excellent customer service to individuals, families, county board, and staff.

Skills

Customer service

Supervisory

Communication

Time management

Education

High school diploma or GED

Bachelor's or Master's degree in related field

Job description

Residential Services Program Manager

$48,000 per year / Full Time / On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

A Great Opportunity

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.


• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.


• Use behavioral health interventions to improve outcomes for individuals served.


• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.


• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.


• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.


• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.


• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.


• Strong customer service and communication skills.


• Supervisory or management experience.


• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you

• Paid training.


• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).


• Employee discount program.


• Paid-time off.


• Employee referral bonus program.

About ViaQuest Residential Services

To learn more about ViaQuest Residential Services please visit http://www.viaquestinc.com/specialized-services/residential-services/

From Our Employees To You

http://careers.viaquestinc.com/viaquest-culture-of-choice/

Contact

Email us at [e-mail]