IDD Program Manager: Lead Quality & Compliance in Care

All-Well-Being-Services; Detroit (MI); On-site; USD 51,000 - 69,000; Full time

Job summary

All-Well-Being-Services in Detroit, MI is seeking an IDD Program Manager to oversee daily operations of IDD programs, ensuring high-quality, person-centered services. The role provides leadership, supervision, and operational support to staff while aligning with agency policies and regulatory standards.

As Manager, you will collaborate with leadership, families, providers, and interdisciplinary teams to promote positive outcomes.

Qualifications

• Bachelor’s degree in social work or a related human services field.
• Minimum of 5 years of experience working with individuals with developmental disorders.
• QIDP credential or ability to obtain within 60 days of hire.

Responsibilities

• Manage the day-to-day operations of assigned IDD programs to ensure high-quality, person-centered services.
• Supervise, coach, and support program staff while promoting employee engagement and accountability.
• Monitor field-based service delivery and provide operational support to staff serving individuals in community settings.
• Review documentation for accuracy, timeliness, and compliance with agency standards, EMR requirements, and payer expectations.
• Ensure staff maintain audit-ready records and complete required documentation and mandatory training.
• Provide consultation and guidance regarding service planning, behavioral concerns, crisis intervention, and coordination of care.
• Collaborate with families, guardians, providers, community partners, and interdisciplinary teams to ensure effective service delivery.
• Assist with quality assurance activities, audits, incident reviews, corrective action plans, and regulatory compliance initiatives.
• Support hiring, onboarding, staff development, scheduling, performance evaluations, and corrective action in collaboration with the Chief Quality and Compliance Officer.
• Monitor program staffing levels and operational needs and recommend improvements to enhance service delivery.
• Participate in funder, community, and interdisciplinary meetings as assigned.
• Perform other duties as assigned.

Skills

Leadership

Supervision

Program management

Education

Bachelor’s degree in social work or a related human services field

Job description

All-Well-Being-Services in Detroit, MI is seeking an IDD Program Manager to oversee daily operations of IDD programs, ensuring high-quality, person-centered services. The role provides leadership, supervision, and operational support to staff while aligning with agency policies and regulatory standards.

As Manager, you will collaborate with leadership, families, providers, and interdisciplinary teams to promote positive outcomes.