IDD Program Director: Lead Community Services & Impact

3msservicesllc; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

3MS Services LLC in North Carolina is seeking a highly qualified Program Director to lead and oversee our community-based services supporting individuals with Intellectual and Developmental Disabilities (IDD) and mental health needs. The role requires exemplary leadership, strategic planning, and a deep commitment to person-centered care.

You will manage program operations, ensure regulatory compliance with HCBS, Medicaid, and MCO standards, supervise staff, drive quality assurance, and develop

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, or a closely related field.
• 3–5 years of leadership or supervisory experience in community-based services.
• Knowledge of HCBS, Medicaid regulations, NCDHHS requirements, and MCO standards.
• Experience in program management, staff supervision, compliance monitoring, and quality assurance.

Responsibilities

• Provide operational leadership and oversight of assigned community-based programs.
• Directly supervise, mentor, and evaluate Qualified Professionals (QPs).
• Ensure compliance with HCBS, Medicaid, MCO standards and regulatory requirements.
• Oversee ISPs/PCPs, service documentation, and quality assurance processes.
• Conduct routine program audits, field visits, and service quality assessments.
• Monitor program performance, caseload, and operational productivity.
• Develop corrective action plans and standard operating procedures.
• Support staff development through coaching, training, and leadership development.
• Collaborate with families, guardians, care coordinators, and community stakeholders.
• Support organizational growth, program development, and continuous quality improvement.

Skills

Leadership experience in community–foc

Regulatory compliance knowledge

Strong communication skills

Organizational and analytical skills

Education

Bachelor's degree in Human Services, Social Work, Psychology, or related field

Job description

3MS Services LLC in North Carolina is seeking a highly qualified Program Director to lead and oversee our community-based services supporting individuals with Intellectual and Developmental Disabilities (IDD) and mental health needs. The role requires exemplary leadership, strategic planning, and a deep commitment to person-centered care.

You will manage program operations, ensure regulatory compliance with HCBS, Medicaid, and MCO standards, supervise staff, drive quality assurance, and develop