I/DD Program Director

3msservicesllc; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

3MS Services LLC in North Carolina is seeking a highly qualified Program Director to lead and oversee our community-based services supporting individuals with Intellectual and Developmental Disabilities (IDD) and mental health needs. The role requires exemplary leadership, strategic planning, and a deep commitment to person-centered care.

You will manage program operations, ensure regulatory compliance with HCBS, Medicaid, and MCO standards, supervise staff, drive quality assurance, and develop

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, or a closely related field.
• 3–5 years of leadership or supervisory experience in community-based services.
• Knowledge of HCBS, Medicaid regulations, NCDHHS requirements, and MCO standards.
• Experience in program management, staff supervision, compliance monitoring, and quality assurance.

Responsibilities

• Provide operational leadership and oversight of assigned community-based programs.
• Directly supervise, mentor, and evaluate Qualified Professionals (QPs).
• Ensure compliance with HCBS, Medicaid, MCO standards and regulatory requirements.
• Oversee ISPs/PCPs, service documentation, and quality assurance processes.
• Conduct routine program audits, field visits, and service quality assessments.
• Monitor program performance, caseload, and operational productivity.
• Develop corrective action plans and standard operating procedures.
• Support staff development through coaching, training, and leadership development.
• Collaborate with families, guardians, care coordinators, and community stakeholders.
• Support organizational growth, program development, and continuous quality improvement.

Skills

Leadership experience in community–foc

Regulatory compliance knowledge

Strong communication skills

Organizational and analytical skills

Education

Bachelor's degree in Human Services, Social Work, Psychology, or related field

Job description

About 3MS Services LLC

Founded in 2022, 3M’s Services LLC (Michelle’s Mindful Movements) is a mission-driven agency providing high-quality support to individuals with intellectual and developmental disabilities (IDD) and mental health diagnoses across North Carolina.

Inspired by the founder’s late sister, Tamara Michelle Martin, our company was built on a foundation of compassion, integrity, and purpose. Every service we provide is a reflection of our commitment to “Making the Impossible Possible” empowering individuals to live with dignity, independence, and opportunity.

Our motto, “Making the Impossible Possible,” is more than words — it’s how we approach every individual, every family, and every challenge. Whether it's residential support, respite care, peer support, or employment assistance, our team shows up with compassion, patience, and the drive to make a real difference.

Why Choose Us:

• Modern Office Setting that fosters collaboration and creativity
• Opportunities for Growth: We are committed to helping you grow both professionally and personally
• Field Work that lets you make a direct impact on the lives of individuals in your community
• Competitive Pay & Benefit s

3M’s Services LLC is seeking a highly qualified and experienced Program Director to lead and oversee our community-based services supporting individuals with Intellectual and Developmental Disabilities (I/DD).

The Program Director is a senior leadership position responsible for program operations, regulatory compliance, quality assurance, staff supervision, and organizational performance. The successful candidate will demonstrate strong leadership, sound decision making, and the ability to manage multiple programs while promoting person centered care and operational excellence.

Key Responsibilities

• Provide operational leadership and oversight of assigned community-based programs.
• Directly supervise, mentor, and evaluate Qualified Professionals (QPs).
• Ensure compliance with NCDHHS, Medicaid, Managed Care Organization (MCO), and applicable regulatory requirements.
• Oversee Individual Support Plans (ISPs), Person Centered Plans (PCPs), service documentation, and quality assurance processes.
• Conduct routine program audits, field visits, and service quality assessments.
• Monitor program performance, caseload management, service utilization, and operational productivity.
• Develop and implement corrective action plans, performance improvement initiatives, and standardized operating procedures.
• Support staff development through coaching, training, performance evaluations, and leadership development.
• Collaborate with families, guardians, care coordinators, and community stakeholders to promote positive service outcomes.
• Support organizational growth, program development, and continuous quality improvement.

Minimum Qualifications

• Education: Bachelor's degree in Human Services, Social Work, Psychology, or a closely related field.
• Experience: 3–5 years of leadership or supervisory experience in community based services.
• Strong knowledge of Home and Community Based Services (HCBS), Medicaid regulations, NCDHHS requirements, and MCO standards.
• Demonstrated experience in program management, staff supervision, compliance monitoring, and quality assurance.
• Excellent organizational, communication, problem-solving, and leadership skills.
• Proficiency in electronic documentation systems, reporting, and data management.

Ideal Candidate

We are seeking a results-driven professional who demonstrates accountability, initiative, adaptability, and a commitment to service excellence. The ideal candidate is confident managing complex operational responsibilities, developing high-performing teams, and implementing effective solutions that strengthen program quality and organizational performance.

Join 3M’s Services LLC and become part of a team committed to "Making the Impossible Possible" through leadership, advocacy, and exceptional community based services.