I/DD Program Director: Lead & Elevate Community Services

3M's Services LLC; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Modern office setting

Growth opportunities

Field work

Job summary

3M’s Services LLC in North Carolina seeks a Program Director to lead our community-based services, ensuring regulatory compliance, quality assurance, and effective staff supervision. The role drives ISPs/PCPs, field audits, and performance improvement while fostering person-centered care and organizational excellence.

The ideal candidate will manage multiple programs, collaborate with families and care coordinators, and uphold our mission to empower individuals with IDD and mental health needs

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, or related field.
• 3–5 years of leadership or supervisory experience in community-based services.
• Knowledge of HCBS, Medicaid regulations, NCDHHS, and MCO standards.
• Experience in program management, staff supervision, compliance monitoring, and quality assurance.
• Strong organizational and communication skills.
• Proficiency with electronic documentation systems and data reporting.

Responsibilities

• Provide operational leadership and oversight of assigned community-based programs.
• Directly supervise, mentor, and evaluate Qualified Professionals (QPs).
• Ensure compliance with NCDHHS, Medicaid, MCOs, and applicable regulatory requirements.
• Oversee ISPs, PCPs, service documentation, and quality assurance processes.
• Conduct routine program audits, field visits, and service quality assessments.
• Monitor program performance, caseload management, service utilization, and productivity.
• Develop and implement corrective action plans, performance improvements, and SOPs.
• Support staff development through coaching, training, and evaluations.
• Collaborate with families, guardians, care coordinators, and stakeholders for positive outcomes.
• Support organizational growth and continuous quality improvement.

Skills

Leadership

Regulatory compliance

Staff supervision

Program management

Quality assurance

Education

Bachelor's degree in Human Services

Tools

Electronic documentation systems

Reporting and data management

Job description

3M’s Services LLC in North Carolina seeks a Program Director to lead our community-based services, ensuring regulatory compliance, quality assurance, and effective staff supervision. The role drives ISPs/PCPs, field audits, and performance improvement while fostering person-centered care and organizational excellence.

The ideal candidate will manage multiple programs, collaborate with families and care coordinators, and uphold our mission to empower individuals with IDD and mental health needs