IDD Case Manager

bayada home health care; Gastonia (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive Benefits

Work-Life Balance

Career Growth

PSLF Program eligibility

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for the Shelby, NC Habilitation Office. You will lead client services coordination, manage a caseload, and build strong relationships with clients, referral sources, payors, and community partners in a compassionate home health setting.

The role emphasizes supervisory collaboration with Clinical Managers, quality home care delivery, and effective use of EMR systems.

Qualifications

• Bachelor degree is required.
• Scheduling experience required.
• Experience with the I/DD population preferred.
• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus.
• Demonstrated record of increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position.
• Strong computer skills and familiarity with electronic medical records.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and emergent scheduling issues.
• Manage your caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics.
• Partner with Clinical Managers to supervise and support field employees.

Skills

Scheduling experience

Communication skills

Interpersonal skills

EMR proficiency

Supervisory experience

I/DD population experience

Ambition to grow

Education

Bachelor degree

Tools

EMR systems

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Shelby, NC Habilitation Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is required
• Scheduling experience required
• Experience with the I/DD population preferred
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required(electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA:

• Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
• Impactful Work- Make a meaningful impact in the Winston-Salem Community
• Weekly Pay- Consistent weekly paychecks to keep your finances on track.
• Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered
• Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
• Career Growth- Advancement opportunities to help you grow in your career.
• Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.