Client Services Manager, Home Care

bayada home health care; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Benefits (Medical, dental, vision)

Weekly Pay

Work-Life Balance (Monday-Friday)

Career Growth Opportunities

Impactful Work

Job summary

BAYADA Home Health Care is looking for a Client Services Manager at our Charlotte Assistive Care State Programs Office in Charlotte, NC. The role involves superior customer service, managing client coordination, and building strong relationships with clients and teams.

An ideal candidate holds a Bachelor degree and has experience in staffing/scheduling within home care settings. BAYADA offers a supportive environment and opportunities for career growth.

Qualifications

• Bachelor degree is required.
• Comparable experience staffing/scheduling at a home care agency preferred.
• Prior supervisory experience a plus.
• Experience with Medicaid is preferred.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and emergent scheduling issues.
• Grow Client Services Manager caseload while managing it.
• Build relationships with clients, referral sources, payors, and community organizations.
• Develop relationships with the team.

Skills

Customer service

Staffing/scheduling at a home care agency

Supervisory experience

Strong computer skills

Excellent communication skills

Education

Bachelor degree

Job description

Charlotte, NC 28202 | 35.22850133 | -80.845051878

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Charlotte Assistive Care State Programs Office located in Charlotte, NC!

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees (HHAs and CNAs)

Qualifications

• Bachelor degree is required
• Comparable experience staffing/scheduling at a home care agency preferred
• Prior supervisory experience a plus
• Experience with Medicaid is preferred
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Benefits

• Award‑Winning Workplace – Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
• Impactful Work – Make a meaningful impact in the community.
• Weekly Pay – Consistent weekly paychecks to keep your finances on track.
• Comprehensive Benefits – Medical, dental, vision, and more—we've got you covered.
• Work‑Life Balance – Enjoy a Monday‑Friday, 8:30 AM‑5:00 PM schedule.
• Career Growth – Advancement opportunities to help you grow in your career.
• Nonprofit Organization – As a mission‑driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.