Client Care Coordinator

bayada home health care; Wilmington (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Weekly pay

Career growth opportunities

Work-life balance

Nonprofit organization benefits

Job summary

BAYADA Home Health Care is seeking a Client Services Manager in Wilmington, NC. This is a unique opportunity to be part of a compassionate team committed to providing exceptional home health care.

The ideal candidate will manage client services, build strong relationships, and ensure quality care. A Bachelor’s degree and relevant staffing experience are essential. Enjoy a supportive work environment with numerous benefits including career growth opportunities, comprehensive medical coverage, and a Monday-Friday schedule.

Qualifications

• Bachelor's degree is required.
• Comparable experience staffing/scheduling at a home care agency preferred.
• Prior supervisory experience a plus.
• Demonstrated record of taking on increased responsibility.
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and emergent scheduling issues.
• Proactively manage Client Services Manager caseload while growing it.
• Build lasting relationships with clients and community organizations.
• Develop strong communicative relationships with the team.
• Maintain fiscal management of caseload by monitoring metrics.
• Partner with Clinical Managers to provide supervision and support.

Skills

Customer service

Interpersonal skills

Computer skills

Management

Goal achievement

Education

Bachelor degree

Job description

BAYADA Home Health Care has an immediate opening for Client Services Manager in Wilmington, NC!

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is required
• Comparable experience staffing/scheduling at a home care agency preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skill

Why you'll love BAYADA:

• Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
• Impactful Work - Make a meaningful impact in the Wilmington Community
• Weekly Pay- Consistent weekly paychecks to keep your finances on track.
• Comprehensive Benefits - Medical, dental, vision, and more-- we've got you covered
• Work- Life Balance - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
• Career Growth- Advancement opportunities to help you grow in your career.
• Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.