I/DD Case Manager, FT

BAYADA Home Health Care; Gastonia (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid weekly

Mon-Fri work hours

Comprehensive benefits plan

Job summary

BAYADA Home Health Care is seeking a Client Services Manager (Qualified Professional required) for our Shelby, NC Habilitation Office. This role focuses on coordinating care, supervising visits, and delivering compassionate home care to clients with I/DD.

The position requires NC QP certification and a Bachelor's in a human services field, with experience in home care or medical settings. You will work with a team to achieve high-quality outcomes and strong client satisfaction.

Qualifications

• Must be a Qualified Professional (QP) in North Carolina.
• Bachelor's degree in a Human Services related field or related field with relevant experience in I/DD.
• Prior medical office or home care experience preferred.
• Strong supervisory experience is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate with care team to develop and write goals for client’s Individualized Support Plan.
• Conduct supervisory visits with clients and guardian.
• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your Client Services Manager caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics.
• Partner with Clinical Managers to provide supervision and support to field employees.

Skills

QP NC

I/DD experience

Supervisory experience

Client services coordination

Strong communication

Education

Bachelor's in Human Services

Bachelor's in related field + I/DD experience

Tools

Electronic medical record

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager (Qualified Professional required) in our Shelby, NC Habilitation Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for a Client Services Manager/QP:

• Coordinate with care team to develop and write goals for client’s Individualized Support Plan
• Conduct supervisory visits with clients and guardian
• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager/QP:

• Bachelors Degree in a Human Services related field and at least 2 years of experience with the I/DD population (pre and/or post degree) or Bachelors Degree in a non-related field and at least 4 years of experience with the I/DD population (pre and/or post degree)
• Must be a Qualified Professional (QP) in North Carolina
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why choose Bayada?

• BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
• Glassdoor Best Places to Work in 2018 and 2019
• Forbes 2020 Best Places to Work for Women
• Paid Weekly
• Mon-Fri work hours
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, and employee assistance program
• To learn more about Bayada benefits, www.bayada.com/benefits

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.