IDD Care Team Leader: Coach, Grow, Thrive

Beacon Specialized Living; Madison (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

Beacon Specialized Living is seeking a Care Team Manager to lead day-to-day operations in a residential home supporting individuals with IDD. You will guide Direct Support Professionals, oversee daily tasks, and ensure care aligns with individual plans in a safe, welcoming environment.

You will coach, train, and evaluate staff, assist with recruiting and scheduling, and maintain accurate documentation while ensuring compliance with policies and state regulations.

Qualifications

• Experience in IDD, behavioral health, healthcare, human services, or residential services preferred.
• Previous supervisory or leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to coach, motivate, and hold team members accountable.
• Ability to work independently while collaborating with regional and operational leadership.
• Comfortable working in a fast-paced, 24/7 residential environment.
• Reliable transportation and ability to meet position-specific driving requirements, if applicable.
• Must meet all company and state requirements for the position.

Responsibilities

• Lead and support DSPs and residential staff.
• Oversee the daily operations of the assigned home.
• Ensure individuals receive care and support aligned with their plans.
• Provide coaching, training, and performance feedback to team members.
• Assist with recruiting, onboarding, scheduling, and staff retention.
• Ensure required documentation is completed accurately and on time.
• Monitor compliance with company policies and state regulations.
• Support medication administration and health/safety procedures as required.
• Respond to behavioral or operational concerns and elevate issues when necessary.
• Build positive relationships with individuals supported, families, staff, and community partners.
• Maintain a clean, safe, and welcoming home environment.
• Participate in meetings, trainings, and quality-improvement initiatives.
• Serve as a hands-on leader who is willing to step in and support the team when needed.

Skills

Leadership

Supervision

Communication

Organization

Problem-solving

Coaching

Staff development

Time management

Driving (if applicable)

Independent work

Collaboration

Job description

Beacon Specialized Living is seeking a Care Team Manager to lead day-to-day operations in a residential home supporting individuals with IDD. You will guide Direct Support Professionals, oversee daily tasks, and ensure care aligns with individual plans in a safe, welcoming environment.

You will coach, train, and evaluate staff, assist with recruiting and scheduling, and maintain accurate documentation while ensuring compliance with policies and state regulations.