ID-Install Technician, Infrastructure Delivery

Amazon; New Carlisle (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Infrastructure Ops Technician, where you'll be integral to the installation and troubleshooting of infrastructure hardware in a dynamic environment. This role offers the chance to work with cutting-edge technology and collaborate with a diverse team of experts. You'll be responsible for ensuring the health of our infrastructure services while embracing a culture that values innovation and inclusivity. If you thrive in a fast-paced, 24/7 environment and are passionate about technology, this is the perfect opportunity to make a significant impact in the cloud computing industry.

Qualifications

• 2+ years experience in data center or critical environment.
• Technical Diploma or relevant certifications required.

Responsibilities

• Installation and troubleshooting of infrastructure hardware and software.
• Maintain infrastructure health and service level agreements.

Skills

Network Cabling

Troubleshooting

Communication Skills

Multi-tasking

Problem Solving

Education

Technical Diploma in Computer Science

Certifications (CCENT, Network+, CCNA)

Tools

Test Equipment (VFL, power meter, OTDR)

Job description

ID-Install Technician, Infrastructure Delivery

Job ID: 2869432 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The SBN Operations team is looking for an Infrastructure Ops Technician to join our expanding Central Infra Ops team. Infrastructure Ops Technicians work with established best practices to refine operational procedures and develop new tooling to support our networks. If you would like supporting and deploying large scale, enterprise class networks, we’d like to meet you. Your work will deliver the configuration and overall health of our infrastructure services for Amazonians and to assist in the development of innovative ways to automate and scale our infrastructure operations as we expand.

Key job responsibilities

The position’s responsibilities involve installation, configuring, monitoring and resolving of issues with infrastructure hardware, configuration and network connectivity in Amazon corporate offices around the world. These activities include the following:

1. Installation and troubleshooting of infrastructure hardware, software and connectivity
2. Ability to travel within geographical work area is required
3. Ability to work in a 24/7 environment
4. Communicate with technical and non-technical staff
5. Ability to work both independently and within a team environment
6. Display a commitment to quality and strong multi-tasking skills
7. Work closely with both internal customers and external vendors to maintain infrastructure health

A day in the life

Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:

1. Installation and troubleshooting of infrastructure hardware, software and connectivity
2. Solve problems at their root and step back to understand the broader context
3. Maintain service level agreements through the implementation of proactive issue detection and reporting
4. Are biased to act in the absence of direction or support
5. Improve effectiveness through process innovation

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

BASIC QUALIFICATIONS

1. Technical Diploma in Computer Science, Information Systems or related field; or Certifications in a relevant field (CCENT, Network+, CCNA)
2. 2+ years of experience in data center or critical environment
3. 2+ years of experience with network cabling, optic types, and test equipment (VFL, power meter, and OTDR etc.)

PREFERRED QUALIFICATIONS

1. Experience with cabling infrastructure best practices and methodologies
2. Knowledge of major Command Line Protocols (Cisco IOS, JunOS, etc)
3. Experience with ethernet and IP networking
4. Experience in large scale data center network implementations and support
5. Experience working with IT best practice frameworks (ITIL, LEAN, AGILE)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Posted: January 9, 2025 (Updated about 24 hours ago)