DEERS/RAPIDS ID Card Verifier & Customer Service

Strategic Resources; Arlington (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Strategic Resources, Inc. (SRI) seeks a Verifying Official ID Card Operator to handle DEERS/RAPIDS processes for active-duty military, retirees, and dependents at Fort Myer, VA. The role demands strong customer service, accuracy, and ability to obtain certification.

The incumbent will maintain DEERS/RAPIDS systems, issue CACs, and ensure compliance with AFI 36-3026(I) and related guidelines, working with standard supervision.

Qualifications

• At least one year of customer service experience, preferably in a related position.
• Able to work at an accelerated pace.
• Must pass background check and security investigation.
• Proficient in English, both written and oral.
• Proficient with Microsoft Office applications (Word, Excel, Access, PowerPoint, Outlook) and Adobe Acrobat.
• Must complete RAPIDS certification within seven business days after hire.
• Type at least 25 words per minute.
• Familiarity with military or government contracting is a plus.

Responsibilities

• Controls and issues identification tags and Geneva Convention Cards to eligible recipients.
• Screens Soldiers, family members, and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the RAPIDS system.
• Performs ID Card and CAC issuance tasks including document verification and entitlement discussions.
• Issues authorizations for use of Commissary and Post Exchange and Government IDs.
• Performs routine maintenance on computers and printers.

Skills

Customer service

MS Office

Typing 25 WPM

English proficiency

RAPIDS certification

Tools

Adobe Acrobat

Internet Explorer 7+

Job description

Strategic Resources, Inc. (SRI) seeks a Verifying Official ID Card Operator to handle DEERS/RAPIDS processes for active-duty military, retirees, and dependents at Fort Myer, VA. The role demands strong customer service, accuracy, and ability to obtain certification.

The incumbent will maintain DEERS/RAPIDS systems, issue CACs, and ensure compliance with AFI 36-3026(I) and related guidelines, working with standard supervision.