ID Administrator / Information Technologist I

Michigan State University College of Engineering; East Lansing (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Michigan State University College of Engineering’s ID Administrator role sits within MSU IT’s ID Office. You’ll help create, manage, and verify NetIDs and ID cards for students, staff, employees, retirees, and affiliates on campus.

You will work with customers and internal MSU staff to analyze problems of technical complexity and deliver excellent service within standard hours—Monday to Friday, 8 am–5 pm—on-site in East Lansing.

Qualifications

• Knowledge equivalent to a four-year college degree.
• 1–3 years of related IT experience or an equivalent combination of education and experience.

Responsibilities

• Analyze problems and needs of technical complexity while assisting customers and internal staff.
• Provide excellent customer service to the MSU community and maintain accurate identity provisioning.
• Work with the ID Office to manage NetIDs and ID card provisioning.

Skills

Customer service

Troubleshooting

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent

Job description

Working/Functional Title

ID Administrator

Position Summary

MSU IT is seeking a qualified individual to become a member of the ID Office team of professionals responsible for ensuring proper identity credentials creation, management, and verification based on best practices for provisioning NetIDs and ID cards for students, staff, employees, retirees, and affiliates of the university.

The person in this role works independently with customers and internal MSU staff to analyze problems and needs of technical complexity, while providing excellent customer service to the MSU Community.

This position is a Monday – Friday, 8 am-5 pm position.

About Michigan State University (MSU)

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report’s America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefit s package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

More than two years of related and progressively more responsible or expansive work experience in an enterprise organization; Demonstrated ability to effectively communicate with all levels of technology users; high level of customer relationship skills; excellent troubleshooting skills; strong written and verbal communication; experience in use of M SU identity and access management systems and Service Desk. Attention t o detail. Ability to contribute to a high performing team environment.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Work Hours

STANDARD 8-5

Website

www.tech.msu.edu

Bidding Eligibility

Bidding eligibility ends September 2, 2026, at 11:55 PM